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Maxtor Can't Touch

Posted in General at Wednesday, January 12, 2005 6:55 AM Pacific Standard Time

My dad got a Maxtor OneTouch II 250 GB external hard drive for Christmas. I'm the IT guy for my parents so my job was to set it up so that he could use it to backup his computer. Simple, I thought.

I plugged in the drive and installed the software. The drive was recognized, however, I couldn't get any farther. I read through the instructions on the website and the ones that came with the drive which told me to push the OneTouch button on the drive to activate it, but pushing the button did nothing. I could see the drive under computer management, but the drive was uninitialized and couldn't be initialized. When I browsed “My Computer” the drive was listed as a Maxtor Locked Drive. Grrrr..

So after fooling around with it for about an hour I gave up. I was basically locked out by the Maxtor DriveLock Security (nice). I think the problem was the button on the drive was faulty so it never allowed me to register the drive. My dad is taking the drive back to Costco to get a new one so hopefully I will be able to report that the new one works soon.

I have three Maxtor OneTouch drives, but this is my first experience with the DriveLock technology. I definately would recommend against buying a drive with this technology at this point. At the very least, Maxtor should ship the drives unlocked and only lock them at the user's request. To ship them locked puts the user at a greater risk of running into problems. That is my two cents.

Tuesday, February 22, 2005 8:30:00 AM (Pacific Standard Time, UTC-08:00)
I had the drive running...
<br>all backuped on it for a system reinstall....
<br>after installing windows XP again, me reinstalled
<br>the drive and me got same problem as you then...
<br>but me needs my data back...and no new drive...darn
<br>...scanning the net I found out that it might be a SP2 problem...(but this damn button might be it....its total shit...really....thats definatly being cheap in wrong place)
<br>I have access to the drive with a recovery programm,
<br>but would loose ALL filenames....and lets say...thats a lot of files and essentiel buisness data....
<br>renaming, sorting bla would take ages.....
<br>any help welcome !!
Friday, March 4, 2005 10:25:00 AM (Pacific Standard Time, UTC-08:00)
Try Handy recovery 2.0 - I am having similar probs with a colleagues comp and I did recover all his data using that utility - it cost £19 or $30 but its worth it - he got file names and folder structure back. Next thing is to find out why his drive locked him out.
Friday, March 4, 2005 11:47:00 PM (Pacific Standard Time, UTC-08:00)
I am having the same problem but I can access the drive if I use "Windows Exlorer" rather than "My Computer" and so far I haven't had any problems installing apps or saving to it.
<br>The whole not being able to access through my computer section is incredibly irritating and as far as I can see it is also quite common even if Maxtor refuse to recognise the issue.
Saturday, March 12, 2005 3:45:00 PM (Pacific Standard Time, UTC-08:00)
I have had my Maxtor Onetouch 250GB die on me too. It just wouldn't get recognised by Windows XP anymore. I had to sent it back to Maxtor and they got me a replacement. Now, after a month, again, the drive starts to have problems getting recognized. I have to power cycle it a random number of times and get lucky if it gets found. Easily takes 15 minutes before I get lucky. For an external drive, this is really annoying and I can see my drive being totally dead in a few weeks from now.
<br>Great work Maxor, great work...
Ronald Sloot
Wednesday, March 16, 2005 5:44:00 PM (Pacific Standard Time, UTC-08:00)
I sign up as well. My drive is visible in "my computer" but locked. Using XP, installed fully, connected, it showed "Maxtor Locked Drives".
<br>It still does, even after unistalling the software and drivers and reinstalling. Both full installation and the "drivers only".
<br>Maxtor 200GB One Touch II ?? I agree, so far it doesn't live up to my expectations.
<br>Maxtor Can't touch 200GB (that I'd like to use so desperately).
Wednesday, March 16, 2005 8:07:00 PM (Pacific Standard Time, UTC-08:00)
Did any of you find a solution (that could help us all?) Are you willing to post it on this site or mail to me? edje.etter@538mail.nl)
Ed in Holland
Tuesday, March 29, 2005 6:44:00 PM (Pacific Standard Time, UTC-08:00)
I have bought an Maxtor 300GB One Touch II and it is working properly, but what the heck is "Maxtor Locked Drives"?
<br>I can access it using My Computers and I:\ (in my case)
Sven Rutten
Sunday, April 24, 2005 7:45:00 PM (Pacific Daylight Time, UTC-07:00)
I've had a Maxtor Onetouch for 11 months and Onetouch II for 1 month.
<br>Onetouch I : replaced 4 times, data loss 800 GB
<br>Onetouch II: replaced 1 time, data loss 220 GB
<br>Im getting rid of these and bying SATA drives
Wednesday, May 4, 2005 12:55:00 AM (Pacific Daylight Time, UTC-07:00)
found this on cnet forum ..
<br>go to command prompt and run
<br>chkdsk x: /f
<br>x is the your drive letter
Monday, May 9, 2005 10:26:00 PM (Pacific Daylight Time, UTC-07:00)
i found another way that works too..try putting the usb plug into a different usb port
Saturday, May 14, 2005 9:48:00 AM (Pacific Daylight Time, UTC-07:00)
As Jim recommended in his post above use chkdsk. This worked for me.
<br>To repair Maxtor OneTouch, logon as Administrator, open a Command Prompt window and type: chkdsk x: /f
<br>(where x: is the drive letter).
annie in U.S.A.
Saturday, May 14, 2005 7:00:00 PM (Pacific Daylight Time, UTC-07:00)
Great! Jim's suggestion worked for me as well. When I moved the drive to my wife's computer the folders were all read-only and I couldn't write to the disk. Running the chkdsk fixed the problem.
<br>One other tip for anyone who is interested, be sure to specify how much of the drive you want the backups to use. The default is 100% which will completely fill your drive. Setting it to 75% or 50% is probably more realistic.
<br>Thanks again Jim!
Saturday, September 3, 2005 10:44:00 AM (Pacific Daylight Time, UTC-07:00)
Yes, Handy recovery 2.0 will retrive your files for you but it will take a long time, an it is the cheaper of two ways. The second way is to use Partiton Magic. Even though Windows Explorer can't "see" the drive PM can "see" it. PM will tell you that the drive is "unformated", just right click on the drive in PM and one of the options will be to "undelete partitions". That will restore your drive to it's normal state with ALL of your data intact! It will be like nothing ever happened. And it won't take long, about 3 minutes. Another Partition program might work also but I use and TRUST PM (Partition Magic).
Tuesday, September 13, 2005 2:41:00 AM (Pacific Daylight Time, UTC-07:00)
Bought Maxtor OneTouch II 2 months ago to start performing complete disk backups, because the drive on my Dell XPS was behaving erratically. Lucky move, as the Dell drive crashed 2 days ago. After a performing thorough checks with Dell XPS Tech Support, they agree that the drive has failed and send an engineer replace my drive.
<br>Tense moments as I try to recover my entire system using just the basic supplied One-Touch installation and bundled Retrospect Express software.
<br>Your system drive needs to be partitioned as it was before your system failure. I used PartitionMagic 8 after re-installing XP.
<br>Then you reinstall the Maxtor application and Retrospect Express software. When you first connect up the drive it will not be recognised (??why). Don't panic! Just power down the pc and Maxtor, disconnect and reconnect (as advised by another reviewer - thank you!). Somehow it responds on the second attempt.
<br>Then when you first try to 'Restore' it will come up with all manners of critical and serious sounding error messages! Don't panic!! Just click on the Restore button and WAIT. Leave it for a short while and then click on the text space above the button. Keep repeating this until the Calender displaying your System Restore points appears.
<br>Then you will come across the third 'Don't panic' point - you should be used to this by now! Contrary to the supplied documentation and CDs, there is no 'check box next to My Computer' to select! You have to restore each partition separately. Make sure that the last partition you restore is the C: (operating system) drive. After each partition restore, you will return to the main restore menu in Retrospect Express. Go on and select another partition if you have them. However, after selecting to restore the C drive, you will be asked to confirm overwrite and then you will have to reboot your computer after that restore.
<br>I actually selected to Turn Off my computer after the final restore. Reconnected all my peripherals at that time and then turned the computer on. Bingo! The entire system woke up almost back to where it was before the Dell drive crashed.
<br>There were a few minor points to tidy up, but basically a full recovery is possible using the Maxtor One-Touch II drive and 'simple' software bundled. Whew!
WK Chong
Wednesday, September 21, 2005 12:41:00 AM (Pacific Daylight Time, UTC-07:00)
my computer can't find the Onetouch II... and i don't know what to do. i've tried everything on every forum and nothing works. and i really don't want to return the disc.
Monday, October 3, 2005 4:50:00 AM (Pacific Daylight Time, UTC-07:00)
Heh, this harddrive is funny as most of you have experienced by now.
<br>I have mine 250gb partitioned up in 50gb+200gb. The 50gb shows, but not the 200gb. Both are network shared, if i go to my network i can see the 200gb shared drive and read/write to it. But my windows say it cant find the 200gb (but i can use it as a network drive) while the 50gb shows up just fine.
<br>And this didnt work:
<br>C:\>chkdsk I:\ /f
<br>The type of the file system is RAW.
<br>CHKDSK is not available for RAW drives.
<br>Any idea how to fix it without losing 200gb with data?
Sunday, January 29, 2006 1:38:00 AM (Pacific Standard Time, UTC-08:00)
My parents are experiencing some of the same issues. I just found this suggestion on a tech forum, perhaps it will help. The power save feature may be interfering in the drive ability to stay connected to the computer properly.
<br>Change this setting:
<br>Device manager->USB properties->Turn OFF the power save feature
Tuesday, February 28, 2006 7:52:20 PM (Pacific Standard Time, UTC-08:00)
I've encountered the same problem.. It was the index file of the HDD structure (ore something) that was deleted.. I downloaded "Hirens boot cd" and used a recoveryprogram on that disc.. (it's an .iso file)

That worked, and I can once again use the HDD..

And now I've bought a 500GB Maxtor Onetouch III
Copied alot of data onto it.. And reformatted my computer..
Problem is that I can't find the application CD that came with the HDD... And it's nowhere to be found on the internet.. I really need the DriveLock application for the Onetouch III... :( Or else the box where you need to enter the password won't come up.. Damn maxtor..
Monday, March 6, 2006 9:37:26 AM (Pacific Standard Time, UTC-08:00)
I have the same problem too with my 300G One Touch II. My pc won't see it anymore.

What is a waste of $200 and a lot of headache (loss data).

I should have spend $20 on DVD and back up my data the good old fashion way.
Saturday, March 11, 2006 2:38:21 AM (Pacific Standard Time, UTC-08:00)
I have no problems getting mine to work on my computer but other computers wont run it they give me the message that it recognises the drive then nothing happens
Friday, March 17, 2006 10:25:43 PM (Pacific Standard Time, UTC-08:00)
my onetouch ii suddenly has disappeared from Device Manager (means yellow circle) - not only on my comp but also gfs laptop.

what a sad sad sad piece of hardware.

ive thrown mine in the bin. no more maxtor for me
Saturday, March 18, 2006 3:30:33 PM (Pacific Standard Time, UTC-08:00)
I am on my fourth install with the software for the Maxtor One Touch II 200gb drive. I cannot seem to get past the Retrospect Express HD Welcome Screen. It states "updating status... " and "0 restore points available". I try clicking on the available buttons, such as setup, with no result. It seems to be stuck in a loop. Am I missing a step? Can anyone help? I sure would like to try and use this drive. It is brand new out of the box today. Thanks.
Sunday, March 19, 2006 10:33:28 AM (Pacific Standard Time, UTC-08:00)
Are you running .NET 2.0 and Retrospect HD 1.0?
Retrospect HD 1.0 will not work on systems with .NET Framework 2.0.

Go to the Maxtor web site and download the upgrade to Retrospect HD 1.1. ... Remember 1.0 must be installed before the upgrade.

BTW... I have the same problem. I have just changed systems from a PC Clone to a Dell with .NET 2.0. On the clone the upgrade worked but on the Dell the same problem occurs after the upgrade.

According to Maxtor it is because the 1.1 upgrade can't find the 1.0 installation...(!!!). With no instructions as to how to configure it I am at a loss.
Monday, March 20, 2006 7:38:44 AM (Pacific Standard Time, UTC-08:00)
My Maxtor II One touch (100GB) was not recognised by My Computer or Explorer. It was listed under Control Panel/Systems/hardware/Device Manager as working fine.
It turned out it was trying to register as my F drive but this was taken by a Network connection which was effectively shrouding it. Solved by right mouse My Computer (on desktop), choose <Manage>, <disc management>(from left column), you should see the drive the size of your Maxtor and right mouse that "box" and choose <change drive letter and paths>, then choose a new letter to call it and it magically appears in My Computer(with the Maxtor icon!). Well it worked for me!
Thursday, March 23, 2006 1:15:25 AM (Pacific Standard Time, UTC-08:00)
Sorry, Michael - but that's no good. If you don't have a drive letter detected for the stupid thing, you method doesn't help. Wow, it's amazing how flakey these OneTouch II's are...
Sunday, March 26, 2006 8:50:07 AM (Pacific Standard Time, UTC-08:00)
Data loss and recovery problems with the Maxtor Touch II

Like the writers above, I have my own sad story to relate about the tragedy surrounding my Maxtor. The story goes...

I've tried all the suggestions listed above. I really don't know how it all started with my machine except one morning a couple of weeks ago, I noticed a clicking sound coming out of my external hard drive (maxtor). And like the writers above, the system couldn't read the drive but XP was still listing and did acknowledge that there was a hard drive there. I reload the software thinking it would help (NOT!), downloaded software recovering tools from the net but that didn't work at all. I finally bit the bullet and went to a professional for advice. Around the corner from us is a ProComp store where I had taken some of my other hardware adn they were successful in rebuld it.

I guess what burned me in the about them was they were insistent that I had dropped my drive--which I didn't. At ProComp they couldn't retrieve my data at all.

There's more!! My next step was to leave it with a disk recovery specialist out of Maryland. ((The data on the drive is very important to me and my family--this is where I stored all of our family pictures and my digital art projects for the last 6 years. I did not keep back-ups of my back-ups. That's the reason of getting another hardrive so I wouldn't have to grandfather with so storing many CD's around.))

These are the Specialist comments--
"Your hard drive has failed heads that are not reading signals properly, which in turn produced the clicking sound as the disk controller drives the heads to seek the targeted tracks without success. The most cost effective way to recover the data is to replace the failed head stack with a new head stack. We have ordered Maxtor hard drives of the same model to extract the functioning head stack. These drives arrived on Friday afternoon and we had performed the corresponding head stack transplant. However, we have not successfully recovered your data because the design of this particular Maxtor hard drive has a low tolerance for foreign head stacks as the alignment of each head stack is slightly different and the drive's servo design cannot handle large mis-alignment of head stack. We are not giving up on your case yet and I will discuss with other engineers of our team on Monday morning to see if there exists other cost-effective ways to recover your data, but the chance is slim. If you send your hard drive to other data recovery companies all they will do is to try 15 to 20 different head stacks and to hope that one of those head stack will have an alignment close to the original failed head stack. This way of trying 15 to 20 different head stacks will render the cost of recovery well in excess of $1,000 dollars due to the large number of parts. In short, I plan to work on your case again on and will let you know before 1PM on the result. At any rate, we will give you a letter addressing to Maxtor so that you can claim the warranty of your drive regardless of the result of the recovery. We are sorry that we cannot give you a better news." I hope by tomorrow I will hear some better news!!

I've included more as a warning in both costs and time but I think one must have a better strategy than to rely on a single point for storing.

Now I must mention Maxtor has replaced the drive and so far it will not cost me no more than the cost of sending the old drive back.

I am now in the process of talking to my family and friends to get whatever photos I can get my hands on.
Monday, March 27, 2006 11:46:11 AM (Pacific Standard Time, UTC-08:00)
chkdsk g: /f also worked for me. Previous to that the Maxtor OneTouch II drive had stopped working after I took it home from work and used it on the home computer. When I returned to work, Windows would detect it, but could not access it.

Anyone have any idea what the source of the problem could have been?
Thursday, May 4, 2006 9:52:41 AM (Pacific Daylight Time, UTC-07:00)
Maxtor One Touch is ONE LOAD OF CRAP. Mines going to the dumpster right after I put a bullet though it.
Friday, May 26, 2006 10:04:11 PM (Pacific Daylight Time, UTC-07:00)
Same here.... wasn't recongnised in My Computer, etc, etc, but bought HandyRecovery.com and was able to recover 5GB of data. Worth the £17 download.
Wednesday, June 7, 2006 8:30:09 AM (Pacific Daylight Time, UTC-07:00)
i now have a $300 USD brick on my desk. Nice looking silver brick, with maxtor printed on the side.

This (expletive deleted) drive is useless.

I recently re-installed XP and then tried to recover some of my backed up files.

Installed Maxtor OneTouch software, tried to access drive. Hangs, 'scanning for drive' then recognizes drive. OK I think. But no, it won't see the drive, or data, or anything. Try to open drive in windows and XP hangs.

AVOID ALL ONETOUCH DRIVES. From a 10 year user of Maxtor products. NEVER AGAIN MAXTOR!
Thursday, July 6, 2006 4:36:28 AM (Pacific Daylight Time, UTC-07:00)
Yup, problems with Maxtor one touch 2 again. One day the drive just died. XP could not see via firewire or usb, neither could 2k. Since the warranty was gone I pulled the case off and plugged in directly. Finally I could see the drive but according to the OS it was unformatted. With a little help from FINDNTFS I was able to pull most of the files off of the "unformatted" drive onto a working hd. Guess what... Files corrupt. Now what?

The file names are correct, the file sizes are correct, yet unreadable. I hear that in order to maintain data rates firewire compresses the data saved to disk. Is there a chance that my corrupt data is just still under "firewire compression" having not passed back through firewire to be seen? What is going on here? Any ideas?
Sad story
Wednesday, August 2, 2006 3:55:33 AM (Pacific Daylight Time, UTC-07:00)
To determine if you need this update, open My Computer:

If you see an icon called, Maxtor Locked Drives, then install the OneTouch Settings Update.

If you do not see an icon called, Maxtor Locked Drives, then the OneTouch Settings Update is not necessary.

bill gates
Friday, August 4, 2006 12:21:10 AM (Pacific Daylight Time, UTC-07:00)
I have two Maxtor's and they both took a crap on me recently and I have lots of data on them; wedding photos, family photos and all sorts of personal and financial documents! The ironic thing is I bought the 2nd as a back-up of the 1st! They both just stopped being recognized by my Laptop and Desktop both. I could see the drive in the Device Manager but it showed up as "Unallocated." I could do nothing to get it to work!

Anyway, whoever the person was that suggested Partition Magic... WOW!!! Awesome suggestion... it did the trick for me! I would high recommend that same fix for anyone else.

Good Luck!
Sunday, August 20, 2006 11:35:25 PM (Pacific Daylight Time, UTC-07:00)
The idea that Maxtor is "One Touch" is ridiculous. My drive has become unrecognizable to my computer 3x in 3 months. I've tried all the fixes that have been recommended and have ended up reformatting the thing. I may keep the piece of crap and maybe find another one of these pieces of crap on ebay and hope they don't both fail at the same time as I do grandfather backups. One thing I notice reading the posts is there isn't one person that says Maxtor has been helpful with their fixes. One gets the idea Maxtor knows this is a piece of crap and simply replaces them when they fail
Wednesday, August 30, 2006 5:09:25 AM (Pacific Daylight Time, UTC-07:00)
I tried the chkdsk E:\ /f and it worked!
Sunday, September 3, 2006 4:10:09 AM (Pacific Daylight Time, UTC-07:00)
I have been trying everything on this forum to try and get my One-Touch back up and running again. One day it just ceased to be recognized anymore. It shows up as L: Local Disk instead of the name I gave it, and you cannot open it (It usually crashes Explorer.) When I can access it, it says it is unformatted and would I like to format it (NO!). Some recovery programs I have found can see the directory structure but are unable to recover any files. Chkdsk crashes when I try it with the /f or /r commands. I guess I am well and truly %#$@ed, so I am just adding my voice to the #s of p-o'd people who got shafted by these drives.
Thursday, September 7, 2006 8:02:45 AM (Pacific Daylight Time, UTC-07:00)
I have had exactly the same problem - I can see the drive as "Maxtor Locked Drives", but can't unlock it. What a piece of crap! PS. chkdsk can't find the drive...
Andrew Baker
Friday, September 8, 2006 4:32:23 AM (Pacific Daylight Time, UTC-07:00)
I got a maxtor one touch drive, but when i plug it on my laptop the computer hangs.. don't know why....

can any body suggest me the way....
Friday, September 8, 2006 5:31:08 PM (Pacific Daylight Time, UTC-07:00)
here is a freaky situation. my maxtor hard drive deleted all video files and left the folders they were sorted in. anyone have a problem with data being deleted but the files left behind? i also have a number of backed up files like exe's and program files which are still on the drive? dosent make any sense.i agree master is a 200 GB paper weight
Sunday, September 17, 2006 8:13:19 AM (Pacific Daylight Time, UTC-07:00)
Just found this feedback as my Maxtor has got a locked drive.

Too late to look through it all tonight to try to sort it (if I can understand it as am not too good with the technical side) but I am fed up as I have depended on it to keep photo files that are filling up my PC hard drive. (OK most are on CD as well). Also some Excel on it and can see files there but it says I have to see my Administrator as I am not allowed in. Files locked, things jam up while waiting to see if things work. Changed USB connections, reinstalled from disk, etc but so far it is sod it! 300GB of pain. And I looked at reviews before I bought the thing and none mentioned these problems. Seemed to be OK by all accounts. Pity I didn't find this forum.
Thursday, September 21, 2006 1:45:01 PM (Pacific Daylight Time, UTC-07:00)
Hi All,
Let me add to the current list of woes, maybe somebody is listening.
My Maxtor Onetouch II stopped yesterday, taking with it about 250 GB worth of hardearned data.
At a loss as i need the drive to do some admin things. tried every damn trick here. No use. It is getting recognized, but no driveletter is assigned. Disk Management says unformatted crap.
Any ideas?
Tuesday, September 26, 2006 12:57:18 PM (Pacific Daylight Time, UTC-07:00)
Yikes! Same problems with 200 GB Touch II -- USB Unknown Device, Locked Drive, Local Disk. I didn't load Retrospect, but just the driver and utilities.
Had two identical IIs. When the first didn't work, tried the second. No go. Interestingly, drives seemed to be OK until I rebooted. Then system would hang on the utility configuration screen, but proceed OK when I forced a power off and rebooted. But then drive not recognized...
Tuesday, October 3, 2006 6:48:39 PM (Pacific Daylight Time, UTC-07:00)
Following my Maxtor crisis mentioned above and having tried all the wrinkles suggested here I contacted Maxtor as a local computer outfit couldn't get access to mine either. Exibits all symptoms of computor hanging as well etc. Maxtor were very helpful - I don't think -

"Further to your enquiry regarding the problems accessing important data
on your Hard Drive, unfortunately we cannot offer a repair (i.e. data
recovery) service. We also cannot offer individual hard drive
components (i.e. electronic circuit boards).

Maxtor does not perform any data recovery services, nor does Maxtor
authorize, recommend or endorse any specific data recovery services or

They gave me a reference to a couple of recovery services on the web but I haven't lookedat them yet.

There is something seriously wrong with these hard drives if this happens and even worse when there doesn't seem to be any sort of fix to get the data off them. They should have a health warning like cigarettes. I am beside myself at having lost so much data when I thought I was doing something safe and secure.
Tuesday, October 3, 2006 6:55:24 PM (Pacific Daylight Time, UTC-07:00)
Just looked at my email from Maxtor again. All they did was refer me to search engines to search for myself. If anyone is in two minds about these things my advice is to leave them alone. They might seem good while they work but when they stop as it seems they surely will at some point, then you might as well bin them and all that therein is. Don't buy one!
Wednesday, October 4, 2006 8:39:16 PM (Pacific Daylight Time, UTC-07:00)

I've got Maxtor OneTouch III USB 250G which causes me nighmares. I installed Maxtor sw and did everything right according to manual, but then my drive bluescreens my WinXP every damn time I plug it in to my computer. XP then recovers from serius error, and I get a response that it's a driver problem. I tried uninstalling all usb-controllers and letting XP to install them again. Only once I got it to work by regediting all lines in registers having the name *Maxtor*. The funny thing is that the drive works perfectly on all the computers without Maxtor software. There's no driver update available from Maxtor and their customer support gave me some crappy suggestions how to fix the problem and closed the case. I'm never buying a Maxtor/Seagate again.

Friday, October 6, 2006 6:43:25 AM (Pacific Daylight Time, UTC-07:00)
Have a Maxtor II one touch 300GB on a linksys network storage link. It worked great for about six months and now it is write protected! I can read the files and save them to any of my computers and use them fine. But I cannot make a change and save it to the Maxtor. Cannot write anything to the Maxtor. Tried all the security stuff in XP Pro, but no lick. Maxtor says its Linksys and Linksys says its Maxtor.
Any ideas?
Friday, October 13, 2006 8:28:52 AM (Pacific Daylight Time, UTC-07:00)
My Maxtor One Touch II (300GB) using USB was not recognized by My Computer or Explorer.

Confirm that the drive is listed under Control Panel/System/Hardware/Device Manager/Disk drives.

If listed perform the following steps to create a drive letter assignment.
Right mouse My Computer, choose "Manage", click on "Disc Management" in list on left, you should see a Maxtor basic disk (matching the size of your external drive) listed as a new disk. Right mouse click on that "box" and choose "Change drive letter and paths", then click on "Add" and create a drive letter assignment that is not being used on your computer. This has worked well for Maxtor USB drives and USB thumb drives when running XP SP2!
Sunday, October 15, 2006 12:41:21 AM (Pacific Daylight Time, UTC-07:00)
I have the same drive and it suddenly stopped working.

In fact I've had 3 maxtor drives and they all just crapped out suddenly.

Just don't buy maxtor drives ever.
Monday, October 16, 2006 1:01:08 AM (Pacific Daylight Time, UTC-07:00)
I have the same drive and it suddenly stopped working.

I use Acronis Disk Director to FIX it

Free download from
Thursday, October 26, 2006 11:26:40 AM (Pacific Daylight Time, UTC-07:00)
I, like many others, am having difficulty with my Maxtor drive. I can open it, I can access it, I can use it just fine...Except for the backup and restore features. Everytime I try to open the back-up/restore feature, it says its searching for the drive and then just closes the program. But when using the maxtor program, all the other features work, except that one. Any idea what would fix that? I tried most of the the methods I've read about so far, to no avail.
And I know my actual hard drive is getting spotty, so I would really like the backup and restore points to work again.
Tuesday, October 31, 2006 11:19:50 PM (Pacific Standard Time, UTC-08:00)
Howdy Folks,

My condolences for all the stories above, but I've not had any issues with the following:- Maxtor I (250GB), another Maxtor I (300GB) and a Maxtor II (500GB) - several years for the first two, and about a year for the last one (all on USB)

Your stories have scared the living daylights out of me - where do I backup all that info - typically family pics and videos and scanned important docs - then the penny dropped, I've never used them ever for backups, just data dumps i.e never had to use the backup software - maybe there's a correlation ?
Was Cruisin'
Saturday, November 4, 2006 1:54:34 PM (Pacific Standard Time, UTC-08:00)
Took me 4 hours but now i can acess it. Finally THANK YOU. I installed the update for the program and ran chkdisk E: /f and reformatted and then tried to unlock the drive. IT ASKED ME FOR A PASSWORD!! finally i was getting somewhere. after that it let me get in so now i have acess to my HD!! yay. (till it crashes)
Friday, November 17, 2006 3:37:39 PM (Pacific Standard Time, UTC-08:00)
F**K the MAXTOR 250GB II went dead last night. My PC can see the drive D: but it looks like the drive is empty and I can’t access the drive.

I can read in this forum that many others have the same problem and it is a comment error on Maxtor drives.

Good advice to your all.

1. Do never buy a Maxtor drive in the future.
2. If you have one back it up NOW and destroy the old Maxtor drive.
3. If you drive already is dead use “Handy Recovery” to recover you lost files (id did and it will work fine just take a lot of time and you folder structure is lost so you need to search the files manually)
4. Take a cop of coffee and promise your self never to use Maxtor again.

Good luck to your all

Dr. T
Tobias P
Monday, December 4, 2006 10:38:03 AM (Pacific Standard Time, UTC-08:00)
Wow, mine stopped working after a power failure and after reading the horror stories above, trying a few of the simple fixes to no avail, I have decided it is not worth my time to try and fix it. thankfully I have offsite backup with Mozy. So, I don't need this data. I am going to chuck it, research a good quality external hard drive and start my nightly backups to a brand new external hard drive. anyone have a different brand to recommend??
Thursday, December 7, 2006 9:46:26 AM (Pacific Standard Time, UTC-08:00)
I looked around for a couple hours to no avail. Then i came upon this other site with a little tool. It says everything there.


Basically, my problem was that one day , the maxtor disappeared from my computer and then became unallocated in computer management -> Disk Managment.
Thursday, December 14, 2006 12:11:19 AM (Pacific Standard Time, UTC-08:00)
After three hours worth of work on a One Tough II here at the hospital I advised my user to buy another drive out of her discretionary funds. Before I got off the cal I made her repeat my mantra: Friends don't let friends buy Maxtor!
Friday, December 15, 2006 10:10:03 AM (Pacific Standard Time, UTC-08:00)
This site has helpt me fix it thanks workedforme

Saturday, December 23, 2006 3:29:10 PM (Pacific Standard Time, UTC-08:00)

I managed to salvage 19,188 files from my 100gb onetouch II after it died the other day. It wasn't recognised by Windows as a disk drive (no letter allocated) like most of you. Get a copy of ERD Commander 2005, i used the 2003 edition it worked fantastic. It boots up its own OS, using the disk recovery utility you can save just about everything. (i lost 31 files, most had bad bad characters in the file names) My ext. Maxtor is getting returned, talk about useless

Tuesday, January 2, 2007 3:42:03 AM (Pacific Standard Time, UTC-08:00)
SO, I have been having similar problems where my computer doesn't recognize the maxtor drive. It becomes an unknown USB device. I tried this on 2 other computers with the same results. One computer actually recognized the maxtor external hard drive as an audio device.

What I am concluding is that something got changed on the external maxtor hard drive that is not allowing the computer to recognize it as an external drive. If I am getting the same results on all computers then it must be the external Maxtor hard drive itself.

I am not sure how to fix this. How can I access a drive that isn't mounting onto the computer. It is being recognized as a USB device that won't connect.
Thursday, January 4, 2007 11:48:35 AM (Pacific Standard Time, UTC-08:00)
What a piece of junk. You would think they would have a recover password function on the 200GB but it won't take the password. Has anybody had any luck just deleting the partion then doing a format recovery. There is some important data that I have to get off of this piece of junk. NO MORE MAXTOR GARBAGE FOR ME.
Wednesday, January 10, 2007 9:52:43 PM (Pacific Standard Time, UTC-08:00)
Do you need Net framework for the MAXTOR One Touch 11?
I have installed this on my winxp pro laptop and I'm not sure why I now have Net Framework 1. I didnt really want it but I am not sure whether it downloaded as a priority update automatically as it seemed to to instal while I was installing this Maxtor 11. Either that or I did it by accident when I was informed there were new updates available at the same time I was installing the maxtor. I thought it was only best to have NET Framework only if you have programs that really need it as it slows the comp down? I just wanted to know if its safe to uninstall net framework? I dont think its anything else I have that needs it anyway I've only got micro office on and IE7

Whats the difference of just installing the drivers and installing both the drivers and the Retrospect express HD? I did install both but I was just wondering if I only installed the drivers maybe net framework wont be needed without the retrospect?

I must say reading this is a bit scary I'm a bit worried if I have problems too, wouldnt have got it if I had seen this beforehand

Thursday, January 11, 2007 8:44:46 PM (Pacific Standard Time, UTC-08:00)
Hi guys

I had the same problem - could not see the device and nothing else worked since i had the password protection on. I eventually reinstalled XP, hoping this would solve the problem - nothing!!.
I then found my way here and got quite dispondant.
I loaded the latest Retrospect drivers from the website, but also to no avail. Then I went to Device manager - found the Maxtor Onetouch device -right click and update driver - let windows access the Internet and lo and behold, it found and loaded a driver and saw the HD straight away with no data loss.
all this after saying a prayer !!!
Hope this will help some of you.
Monday, February 12, 2007 12:10:04 PM (Pacific Standard Time, UTC-08:00)
Looking for the One Touch III USB software manager...lost the disc...amyone know where i can get version of it somewhere. Maxtor site has nothing. Grrr...please help.

Monday, February 19, 2007 9:49:33 AM (Pacific Standard Time, UTC-08:00)
Looking for OneTouch Manager too

Anybody able to find a copy somewhere?
Sunday, March 4, 2007 2:30:12 AM (Pacific Standard Time, UTC-08:00)
same problems here,
just running fdisk now, and praying.
I decided to never trust any maxtor again, and from now on I will only use RAID storage system where if one drive fails there will be no data loss.

The data i lost with that maxtore was very hard earned.
Sunday, March 18, 2007 2:39:37 AM (Pacific Standard Time, UTC-08:00)
Have connected via 1394. Works OK from a data storage viewpoint, but constantly hangs my computer. I have to do a hard shutdown to get computer back at least once a day. Have contacted Maxtor several times to no avail yet. Anyone got any ideas??
Bob Hatch
Tuesday, March 27, 2007 4:18:33 AM (Pacific Standard Time, UTC-08:00)
After WinXP no longer recognize the Maxtor One Touch II, usb or firewire, I took the damn thing apart!

I mean ...I tried on 4 separate computers, they all couldn't detect it or they thought it was an audio receiver.

Couldn't send it back to Maxtor with all the sensitive data in it still. Anyways took out the 300 gb hard drive and placed in another external enclosure ... working smoothly ever since. ...Bastards, wasted my money on faulty circuitry.
Friday, April 6, 2007 5:25:18 PM (Pacific Daylight Time, UTC-07:00)
I don't know very much about computers much less external hard drives and I can't figure out what happened to my maxtor and why it stopped working, and the maxtor website is completely worthless.

I got a Maxtor One-Touch (III?), 300G for X-mas. I installed it and everything the next day and it backed up and was fine. I have recently been putting more files on it because my laptop is getting full. I was using it today fine and I had to restart my computer for a windows update and now it won't recognize it (used to be E:). Now it's an unknown device it's not showing up in disk management, device manager, my computer, anything. :( Arg!
Friday, July 18, 2008 1:40:34 PM (Pacific Daylight Time, UTC-07:00)
Please anyone!help me..ithink i have same problems with other with maxtor, here my problem; i got a maxtor onetouch III but now it undetectable eventgh i use another computers many times, not detectable!not recognised..i check in my computer and everywhere but still not found any solution..now i m worry my data saved inside it because not backup for this time.please help!
Friday, August 1, 2008 1:56:43 PM (Pacific Daylight Time, UTC-07:00)
Hello! I had to restore windows XP to what it was at the initial installation. So I backed up my entire computer using my Maxtor HD 300GB. However, after following the directions, Retrospect did not list any restore points for me to recover my data from the Maxtor. I look at my back-up drive and I see the data there ... but the newly installed retrospect does not recognize the list.
Any hints?
Christian Moisan
Wednesday, August 27, 2008 2:00:56 PM (Pacific Daylight Time, UTC-07:00)
Holy crap. Undeleting partition now with partition magic. Keeping fingers crossed. Almost lost 6 years of data.
Sunday, August 31, 2008 5:12:05 AM (Pacific Daylight Time, UTC-07:00)
I have a Maxtor OneTouch III Mini 80GB external hard drive and it just gave me an I/O error message. It does this on both my desktop AND my laptop. Now my drives don't even show up anymore. I ran a diagnostics test thru the Maxtor software and it said that there is an error, contact www.maxtor.com and their Support [yet to find anything] and gave me a diagnostics code: D5C8A243

I am a photographer and have $$$$ in photos including current clients and cannot afford to lose it all!!!

any ideas what to do?
Tuesday, November 4, 2008 7:23:39 PM (Pacific Standard Time, UTC-08:00)
Same problem, except...

I'm using the Maxtor OneTouch 4 Mini 160gb. Four, not 3, not 2, not 1. Shouldn't they have already ironed out such problems before?

Worked fine for 4 months (ironically), then without warning, kaput. Windows XP SP3 (home PC) and Vista Home (laptop) both unable to even detect the bloody hdd.

There's a thread on the Seagate forums, some moderator with the nick "AlanM" suggested we should all backup our data TWICE. Duh. I bought this 160gb to backup my PC.

Anyways, it's little wonder maxtor got bought over by Seagate. They used to have a better reputation than this... Whatever. I'll consider this money spent as doing my part to charity.
Saturday, January 17, 2009 2:24:42 PM (Pacific Standard Time, UTC-08:00)
Same problem for me - Maxtor is completely silent on this issue - I'm guessing EVERY person trying to access it through windows explorer experiences this major hassle. No more Seagate/Maxtor for me if I can avoid it.
Saturday, March 7, 2009 4:15:14 AM (Pacific Standard Time, UTC-08:00)
Wow! I got laid off on Monday and was allowed 24 hours to back up my personal files of 16 years from my work laptop. I went to Costco and bought this Maxtor OneTouch 4PLus. 750gb. I saved my life on there and wiped my work laptop. Now I am trying to recover on my new personal laptop and it is all gone! Wow! I am really devastated...All of that data and pictures gone...Thanks alot Maxtor...For nothing!
Wednesday, March 11, 2009 12:06:43 AM (Pacific Standard Time, UTC-08:00)
I have a maxtor 1T that just stopped being recognized for me with no warning. This is particularly infuriating b/c I'm a grad student and it has all my course and thesis stuff on it. I've tried installing the acronis and it wont install and when I try the chkdsk thing it just says 'cannot open volume for direct access' can anyone tell me what them means? And better yet, what I can do to make it work? I really need the data on my drive and once I get it I'm transferring it elsewhere then using this blasted thing for target practice!
Saturday, March 14, 2009 2:34:06 AM (Pacific Standard Time, UTC-08:00)
Chkdsk x: /f worked for me (where x: is the drive letter. I've been using my Maxtor One Touch (250G)for a few years now, and never had a problem. It stopped working for me the other night with symptoms as described by others here. But I found that there been an aborted automatic software install restart (Adobe ShockWave) that happened at the same time my unattended back-up to the Maxtor was running. The result was that Retrospect could not find the Maxtor drive, Adobe ShockWave did not complete installation, AND (as reported in other forums) the Windows XP Control Panel Add/Remove Programs function stopped populating the dialog box with installed programs and updates being tracked by this function. I read the forums very carefully for both issues. I then made a decision to move the drive to a different computer before I attempted any fix, with the same broken result. I then attempted the chkdsk on the alternate computer. It ran and then stopped running (no more activity in the command screen. I "x"ed out, checked the drive, and it was still broken. I decided that I would do some more research on some of the other solutions, but also to try the chkdsk process again. I started chkdsk and my doorbell rang. It was a neighbor that need some help with an income tax issue. We sat at the kitchen table for about half an hour working out his problem, and he left. I returned to the computer anticipating continuing my Maxtor research, and realized that the chkdsk command screen was gone. I summoned Windows Explorer and VIOLA! My Maxtor One Touch was lasted. When I checked the details of the drive, it appeared that all of the data was still there. I then moved the Maxtor back to the computer where the problem was originally experienced. Not only had the Maxtor problem been fixed without any additional help from me (both Explorer and Retrospect found the drive), but the Add/Remove Program issue I mentioned earlier had also been fixed. The final step I took was to download and execute a stand alone Adobe ShockWave uninstaller, and then download and execute the subsequent reinstallation of the current version of ShockWave. Everything is Happy! My advice - start chkdsk and then go shopping, or take a nap, or something. I guess it takes a while to do it's thing! JG

Wednesday, April 1, 2009 1:30:39 AM (Pacific Standard Time, UTC-08:00)
I have the same trouble with a MAXTOR one touch III. It just shows as a non working USB device if it shows at all. The Maxtor software says Maxtor not found. I tried chkdsk and get the following can anyone help please?
"The type of file system is NTFS.
cannot lock current drive
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)

I typed Y
Paul C
Monday, April 6, 2009 2:55:42 AM (Pacific Daylight Time, UTC-07:00)
I have a Maxtor One Touch IV and I am getting the click of death. My OS is not reading my EHD at all. When I go to My Computer, nothing shows up in any drives, used to be :F, and now :E. The light comes no showing that there is power to the EHD. I am also using Windows XP. Any recent suggestions?
Saturday, April 18, 2009 6:50:16 AM (Pacific Daylight Time, UTC-07:00)
the chkdsk method works best if the problem you are having is, you can see the drive in my computer, when you hover the mouse over it, it reflects the correct amount of space used, but when you open the drive, the folders all show as empty...or variations similar to this. If you are getting the maxtor manager onetouch has no partition error, YOUR FIRST MOVE IS TO PLUG IT INTO A DIFFERENT USB PORT!!! I'm betting 99% of those who encounter this issue never try this, and it's a crime and maxtor support doesn't tell people to do this. In fact, it should be in the manual when you buy the damn things.
Sunday, September 13, 2009 6:47:29 PM (Pacific Daylight Time, UTC-07:00)
I bought my external HDD 3 month earlier. maxtor one touch 4 mini makes chirping sounds and the light blinks while trying to link up with the computer , does this for aprox a minute then stops, the computer dose not see the drive. I tried to get a connection in other PCs also, every time is the same problem. I checked the connection cable, used another cable, looked through the device manager, nothing recognized.

Please if there is any solution let me know. thank you beforehand.

and sorry for my English.
Wednesday, September 23, 2009 9:28:44 PM (Pacific Daylight Time, UTC-07:00)
Had the same problem with a client's Maxtor

Popped the drive into one of our OEM external drive enclosures and it solved the problem
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