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Screen Saver Doesn't Activate in Vista

Posted in Gadgets | Vista at Wednesday, December 13, 2006 6:06 AM Pacific Standard Time

I had an issue on two of my computers where the screen saver would never start. I could preview the screen saver, but no matter how long I waited it would never come on. I tried a number of things, changing various settings, but nothing seemed to work. Last night I did another search on the topic and finally found an answer:

Anyway, the big problem I've been having with Vista is my screensaver not working since build 5381, it just would not kick in, I Checked everything, made sure there was nothing preventing the system from idling etc..  I was playing around the other day and it hit me.  Right after 5381 was released, I bought a Microsoft Laser Desktop 6000 KB/Mouse combo.  No, it can't be that I thought.  Well just for kicks I plugged the PS/2 portion of the wireless reciever in for the keyboard and left the USB as was (essentially making the keyboard PS/2 and the mouse USB).  Still no screensaver, so I figured, OK let's yank the USB plug.  2 minutes after yanking the cable the screensaver kicked in.  It was the mouse the whole time. 

Sure enough, both machines have a Microsoft mouse.

Chris not only figured out the problem, but found a temporary solution:

And for anyone wondering, I did some research into the problem, apparently this issue affects any machine running Media Center with this keyboard/Mouse combo.  If you kill ehtray.exe, the screensaver will kick in, but then your MCE Remote won't work.

Sure enough, if I kill ehtray.exe on these machines the screen saver kicks in right when it should. I was pretty happy with just finding that out and then today when looking for the post so that I could write this entry I found that Chris had figured even more out about the issue:

It turns out that with this KB/Mouse setup and a few others released around the same time they introduced a new "Microsoft Wireless Desktop Receiver 3.0A".  Previous wireless sets had the 2.0A receiver, and I just happened to have one of these old receivers lying around.  Plugged it in, aquired signal with my devices and walked out of the room.  When I came back 5 minutes later, the screensaver was working as I would expect it to.  So it's the receiver, not the keyboard or the mouse.  When I called Microsoft support about the issue, they said it is known but have no plans to fix the issue and outright refused to send me a working receiver. 

Seems pretty lame that MS knows this is an issue but isn't going to fix it. I wonder how many of these receivers are out there? The bummer thing is that on one of the machines the mouse is part of a keyboard/mouse combo which I paid a lot of money for. Now I have to either get a new one or kill the ehtray.exe process everytime I reboot.

How about a fix for us Microsoft?

Update: A fix has been posted to Windows Update that is called "HID Non-User Input Data Filter" as posted below by RYAN and Fred. Thanks to my readers for keeping an eye on this. I installed the update and it does fix the issue. Thanks Microsoft!

Saturday, December 16, 2006 1:25:18 AM (Pacific Standard Time, UTC-08:00)
Thanks for the insight i'm running the actual release of Vista and Microsoft still hasn't fixed the issue! If i've got a usb adapter for a Microsoft wireless mouse plugged in it won't activate any of the power saving features.
Friday, December 22, 2006 12:42:49 PM (Pacific Standard Time, UTC-08:00)
I can take this problem further. After upgrading from RC2 to the final RTM last night, I noticed that the screensaver problem persisted. So, today I returned my MS Wireless Laser Desktop 6000 set to Costco. After returning it, I noticed there was a Desktop 6000 v2 with obvious upgrades to the one I had just sent back. Also, the new box said, "Vista Certified" all over it. I figured, "nice," and bought it. Took it home, and same thing - no screensaver.

I think it's funny how MS acknowledges the vista + screensaver problem here: http://support.microsoft.com/kb/911895 but then sells the product as "Vista Certifed." In my book, that's false an deceptive advertising.
Dan Jensen
Saturday, December 23, 2006 12:49:06 PM (Pacific Standard Time, UTC-08:00)
Wow, I almost bought that set thinking it would fix the problem since it was designed for Vista. This is pretty ridiculous, I'm going to see what I can do about getting a fix.
Monday, December 25, 2006 6:03:06 AM (Pacific Standard Time, UTC-08:00)
The Wireless Laser Keyboard 6000v2 Set with the 3.1 reciever has the same problem. Unplug the USB connector and the screen saver turns right on.

So much for Vista Certified hardware.
Tuesday, December 26, 2006 5:32:52 AM (Pacific Standard Time, UTC-08:00)
I don't even see the file running that they are talking about in the KB article. And based on the way I read the KB article it mentions that it is part of the Dell operating system. How is that possible if you did a clean install on a brand new drive?

Makes no sense to me!
Tuesday, December 26, 2006 6:45:13 AM (Pacific Standard Time, UTC-08:00)
Here is the fix for your problem:
- Download the lastest final software version IntelliPoint for your mouse here http://www.microsoft.com/hardware/downloads/default.mspx

- Uninstall your current mouse driver located Device Manager page. Your mouse will not work as soon as you Uninstall so figure out how to use your keyboard without a mouse.

- Locate and install the file IP32Eng.exe you just downloaded in previous step using keyboard Tab + Windows keys

- Restart computer and check if ScreenSaver activates. Good luck. I have had similar problem but fixed after installed this new final software.
Tuesday, December 26, 2006 2:35:35 PM (Pacific Standard Time, UTC-08:00)
No go! Oh well....but when you kill ehtray.exe in the task manager it does work. Now why dosen't "Windows Energy" span dual monitors :) Some of the other screen savers do.... it always seems they they miss the final touches and details with consistancy.
Tuesday, December 26, 2006 7:02:01 PM (Pacific Standard Time, UTC-08:00)
Updape Info: Well, very nice try this time Microsoft. It works only if I set to 1 min on SreenSaver setting... Any other time frame setting will just not be willing set in. Beat me.
Saturday, December 30, 2006 2:53:01 AM (Pacific Standard Time, UTC-08:00)
Thank all of you guys for the info about the wireless mouse interfering with the Windows screensaver. I, too, have been going CRAZY trying to figure out why the screensaver would not activate on this brand new Gateway laptop.

I'm not sure I understand the fix for this problem. I am running MS Windows Media Center edition for Windows XP. Is there a download that will fix this, or is unplugging the mouse receiver the only way to fix it?
Lynn Hatchell
Saturday, December 30, 2006 6:04:02 AM (Pacific Standard Time, UTC-08:00)
Here is some new insight, and maybe conformation of some old...

I recently purchased this keyboard and mouse configuration from Costco... Hooked one up to one machine with a Dell 30" monitor and the other upto a machine with dual monitors... I am using just the keyboard... My mouse is a Logitech Trackman on both machines...

One machine will not activate screen saver - the other has no trouble...

Both machines are running same version of Windows XP Professional with the same update information...

Talk about going nuts! Finally, while messing around with the non-working machine I pulled the USB plug to straighten out some cables and the screen saver kicked in immediately...

Today, I swapped keyboards and wireless transmitters... Same problem remains... Damn wireless crap... Never seems to work as advertised...

I like the keyboard... Its got a nice feel to it... But I can't afford to have my 30" monitor get screen burn because a stupid screen saver and power saver can't communicate to the monitor for some reason...

BTW: I did purchase a USB hub to see if that might help the the issue... No luck... The only configuration that seems to work is when the transmitter is unplugged...

Joseph Moon
Tuesday, January 2, 2007 2:59:14 PM (Pacific Standard Time, UTC-08:00)
I am pretty sure about this, but from my understanding about LCD's is that you cannot get screen burn. That pretty much happens with CRT monitors... someone correct me if I am wrong...

But I agree it sure would be nice if the screen saver would work. Even killing the "ehtray.exe" does not seem to be a sure thing.

Still waiting for a MS Bug Fix :)
Sunday, January 7, 2007 8:00:17 PM (Pacific Standard Time, UTC-08:00)
LCDs are subject to image persistance - see http://www.dslwebserver.com/main/fr_index.html?/main/lcd-screen-burn.html for an example.
Thursday, January 11, 2007 3:17:33 AM (Pacific Standard Time, UTC-08:00)
I have RTM and Laser Desktop V2.0 and the same screensaver issues.
I think I've found a solution that may help without removing services or physically unplugging the receiver.
Install latest versions of Intellitype/Mouse for Vista. Ten open up keyboard settings and assign either a favorite or in my case the 'lock' key (the end result is the same) to the description:

"rundll32" powrprof.dll,SetSuspendState

Then set your screensaver (if you really want to see the screensaver) to the desired start period (10mins in my case).
When you press your newly assigned keyboard key, the computer will go into sleep mode, only to have the screensaver activate at the desired interval. By setting screensaver settings to prompt for a password on resume it serves the same purpose as locking the computer.
Hope this helps until MS release a fix.

Saturday, January 13, 2007 2:23:50 AM (Pacific Standard Time, UTC-08:00)
well, i was looking for same think as all of you (MS MOUSE LASER6000), because my screensaver did not work. Under winxp it is not hard to fix. (kill and disable ehtray.exe), but under vista is it something else, i was trying to reinstall drivers, like Dan Jansen said, but without success. It is not some service like ehtray.exe?
Saturday, January 13, 2007 10:27:47 AM (Pacific Standard Time, UTC-08:00)
I had same problem but with XP Pro. Turned out to be the "Human Interface Device" i.e a Microsoft wireless keyboard and mouse using a USB port. I plugged the wireless keyboard/mouse(Microsoft Optical Receiver version 3.0) into the ps/2 ports and screensaver now works.
Hope this helps.
Sunday, January 14, 2007 12:32:32 PM (Pacific Standard Time, UTC-08:00)
I can't believe this problem is still persisting. On top of the Vista screensaver problem with Microsoft's own wireless products, their wired desktops also cause compatibility issues with Vista. I just bought a Microsoft Digital Media Pro keyboard (so my screensaver would work, which it did), but now have to return it because it is causing my music (mp3s) to stutter during playback (don't ask me how or why). Again, this was a product listed as "Vista Certified". Ridiculous.
Dan Jensen
Tuesday, January 16, 2007 1:36:38 AM (Pacific Standard Time, UTC-08:00)
I wish I could just plug in the ps/2 port and 'fix' the issue, however my desktop receiver is version 3.1 and only has a USB port....guess they decided no-one needs the ps/2 option anymore!!
So I am stuck with the sleep option.
Saturday, January 20, 2007 2:57:02 PM (Pacific Standard Time, UTC-08:00)
Ok so let me tell you I was so happy to know I wasn't the only one with this problem. I'm glad you figured it out so let me tell you what I have done to fix my wireless mouse if your pc has the capabilities, went and bought a usb-to-ps/2 adapter and plugged it straight in screen saver works like a champ now.

Thanks for the help and I hope this might help some of you!
Monday, January 22, 2007 12:48:39 AM (Pacific Standard Time, UTC-08:00)
That PS2/USB converter won't work for a keyboard - it only works on a wireless mouse, not a wireless desktop. And, further, the Microsoft Wireless Desktop v2.0 doesn't have separate plugs - it's just one single USB that goes straight to the receiver - which definitely won't work with a PS2 converter.
Dan Jensen
Sunday, January 28, 2007 4:15:05 PM (Pacific Standard Time, UTC-08:00)
the receiver not only affects the screensaver, but also the sleep mode. Windows vista cannot sleep properly and never wake up again..

but luckily my receiver has PS/2 port for keyboard and i'm using usb-to-ps/2 adaptor for mouse. it works fine now!

M$ sucks!!!
Monday, January 29, 2007 7:53:42 AM (Pacific Standard Time, UTC-08:00)
I just thought I'd chime in, since the info in this thread helped confirm this screen saver issue I've been having with Vista RTM. Actually, the major issue for me is that using the Sleep mode is very unreliable (half the time it won't sleep, and half of the remaining times, it won't wake up). It's like having an annoying college roommate.

Anyway, my issue is with an MS wireless keyboard (unplugging the mouse doesn't help). It sounds like I probably shouldn't hold my breath for a solution to this problem. Ugh...
Monday, January 29, 2007 8:54:03 AM (Pacific Standard Time, UTC-08:00)
It looks like I posted too soon: After three months of trying various things to solve the screen saver/sleep problem, I finally have a workaround: Since my PC doesn't have any PS/2 ports, I used a cheap PS/2 to USB adapter to attach between the wireless receiver's PS/2 connection and my PC's USB connection.

That resolves the screen saver issue. But, not all signals are getting through, and only half of the special keys on my keyboard work in this configuration. And, I can't install IntelliPoint because the scroll rate for the mousewheel on my keyboard and trackball seem to be linked (and there's no happy "middle ground" setting). Oh, well...

One thing that made this really difficult to troubleshoot is that I was looking for resolutions to the sleep/standby issue (rather than the screen saver, which isn't very important to me). Anyway, thanks to all who posted suggestions in this thread.
Tuesday, January 30, 2007 8:06:14 AM (Pacific Standard Time, UTC-08:00)
In addition to the screen saver and sleep mode not working, Messenger will not show you as "away" after the inactivity period. I thought this was supposed to be fixed in Intellitype and Intellipoint 6.1, but I'm still seeing it on Vista Ultimate RTM (clean install, no blaming Dell for this one).
Dave Nickason
Tuesday, January 30, 2007 2:08:41 PM (Pacific Standard Time, UTC-08:00)
I'm so happy it worked that I'm compelled to come back to this site and write about it. I also plugged the USB to a PS/2 adaptor, which fixed the problem of the Vista screen saver not coming on. However as AustinTechie mentioned, the mouse and keyboard functionalities are limited after that. Just change the drivers for both the keyboard and mouse to kbdclass.sys and mousclass.sys driver files, which should already be on your system. Reboot and enjoy!
Wednesday, January 31, 2007 8:35:09 PM (Pacific Standard Time, UTC-08:00)
Liz, I'm a little unclear ... what files do I name to the two you mention, or what names do I change the two files you mention to?

Do you mean I should use the USB to PS/2 adapter, and then go into Device Manager and change the default drivers there to the ones you suggest?
Wednesday, January 31, 2007 11:33:05 PM (Pacific Standard Time, UTC-08:00)
Liz - I'm glad to hear that this "solution" (OK, "workaround") helped. I have the same question as Craig, though: Were you able to get all of the extra keys on your keyboard to work by changing the driver? Or, did you just decide to forgo the extra features and stick with the standard keyboard driver. Thanks for any info.

P.S. In device manager, all of my keyboard-related drivers do show that they're using "kbdclass.sys". I have IntelliType 6.1 installed, without IntelliPoint (the latter screws up the speed on the wheel on my Trackball Explorer).
Thursday, February 1, 2007 12:21:33 PM (Pacific Standard Time, UTC-08:00)
I have a Wireless Comfort Keyboard/Mouse set and experienced the same problem in Vista with the screensaver not coming on and sleep not working properly and hibernation just restarting the the computer. Once I connected both the keyboard plug and mouse plug to the PS/2 port everything worked correctly. This is a problem that Microsoft should fix.
Mark (Australia)
Friday, February 2, 2007 3:31:17 AM (Pacific Standard Time, UTC-08:00)
I just purchased an HP Pavillion Laptop with Windows Vista Home Premium installed on it (it came with it). So here's an anomaly for you. If I disable the wireless adapter (there is a switch on the front on the keyboard that allows you to turn it off), the screen saver doesn't work. When I enable it, the screen saver kicks in just fine. I can't find any explanation for this either. I guess I could contact HP which I will do eventually.
Friday, February 2, 2007 9:52:27 AM (Pacific Standard Time, UTC-08:00)
I have been plagued with this problem and finally came across these messages. I diabled the ehtray.sys file and all worked fine, finally. Well until the reboot. I wentt into system configuration (start/run/msconfig) and sure enough the ehtray.sys is loaded during the startup. The startup Item is called Microsoft Windows Operating System, and the command is C:\windows\ehome\ehtray.exe. Untick that, restart, Screensaver works fine, and so does m/kb.
Friday, February 2, 2007 9:40:37 PM (Pacific Standard Time, UTC-08:00)

I did as you suggested; so far, everything seems fine.

So, what exactly does ehtray do?
Friday, February 2, 2007 11:40:12 PM (Pacific Standard Time, UTC-08:00)
Screensaver in vista works now with wireless optical desktop receiver 2.0a for the natural wireless laser 6000 mouse! Found the thing in a old box. I gotta get some more of these, seems the only solution.
Saturday, February 3, 2007 8:54:16 AM (Pacific Standard Time, UTC-08:00)
From what I understand, EHTray is just a process that checks for remote usage for Media Center.

I also found another solution to this problem. Not so mucha asolution, but a workaround. Basicly this little program lets you run your vista screensaver as wallpaper. I was able to do this with XP, which is what made me think to search for how to do it. You can do the registry hack way, or just use the program to do it that can be found at this address:\


theres a link a few paragraphs into it that says "download Nates application here"

Click on that and run it.

No you have a screensave at all times running as wallpaper. IT will block the desktop, as screensavers do. But all the Aero functions will work over top of it and be viasalbe, as well as the smartbar (or whatever the gadget row crap is called) and the taskbar (uless you autohide this)

To cancel screensaver as wallpaper, just open taskmanaer and delete the screensaver's process.

Theres options in the program to set this up as run when windows starts, when current user logs in, or as a tray app that you can turn on when you want.

The windows default screensavers will be listed, if you add anymore, jsut make sure to add them to windows/system32 dir, and they will show up.

The only one I have problems running is Dream Aquarium, which is by far the best aquarium SS I have ever seen. Im not gonna list a link for it since I dont want to come off as a spammer, but search for it and try it.

Hope this info helps.
Saturday, February 3, 2007 12:09:58 PM (Pacific Standard Time, UTC-08:00)
Also if you are using Vista Ultimate, you can also use DreamScene to use videos as wallpaper. There was word that it was to be out with hold 'em and bit locker, but it didnt show up on the updates. However you can find the beta version on bit torrent or just google it.
Sunday, February 4, 2007 7:05:51 PM (Pacific Standard Time, UTC-08:00)
Take a look at this MS article ... very similar to ours, but with XP.

Monday, February 5, 2007 8:21:08 AM (Pacific Standard Time, UTC-08:00)
I have had this same problem with Windows Vista Ultimate and the Optical Desktop 6000 (v. 2) and tried to contact Microsoft support, but they have not been able to help out at all. They had suggested disabling the ehtray.exe service (which I have done). But alas, this has not remedied my problem. Unfortunately since the receiver only plugs into one usb for the mouse and keyboard, I cannot just put on a ps2 adapter. It would be nice if a Microsoft hardware product was compatible with a Microsoft OS.
Tuesday, February 6, 2007 1:30:20 AM (Pacific Standard Time, UTC-08:00)
Tuesday, February 6, 2007 4:08:03 AM (Pacific Standard Time, UTC-08:00)
There is no fix on winupdate for this for Vista is there? I still have the above problem and checked winupdate this morning or is it posted somewhere else
Tuesday, February 6, 2007 5:24:02 AM (Pacific Standard Time, UTC-08:00)
Um well there was for me so I assume there is for everyone. Start|Control Panel|Check for updates(under security). If nothing shows up click on check for updates on the left to refresh list. Cured my screen saver issue. Good Luck!
Tuesday, February 6, 2007 6:52:02 AM (Pacific Standard Time, UTC-08:00)
What is the name of the update that appears in Windows Update?
Tuesday, February 6, 2007 7:17:15 AM (Pacific Standard Time, UTC-08:00)
I'm not seeing an update listed in winupdate. What is the winupdate called?
Tuesday, February 6, 2007 7:26:36 AM (Pacific Standard Time, UTC-08:00)
I just got it...is is called HID Non-User Input Data Filter which cured the screensaver not going active. I just spent and hour chatting with MS supoort and found out this is getting pushed.
Tuesday, February 6, 2007 1:16:18 PM (Pacific Standard Time, UTC-08:00)
Right said Fred!

It is working now wooo hooo.

Now if I could get a more stable SB Xfi Driver and figure out what causes the system to freeze intermittantly :)
Tuesday, February 6, 2007 11:21:46 PM (Pacific Standard Time, UTC-08:00)
i'm checking microsoft's site and can't find it
Wednesday, February 7, 2007 5:42:14 AM (Pacific Standard Time, UTC-08:00)
It seems that the HID Non-User Input Data Filter is only available to XP as I could not get it on the Vista Update site. Unless there is another way!
Wednesday, February 7, 2007 6:11:47 AM (Pacific Standard Time, UTC-08:00)
Does anyone have a link for this update?
running vista...
Wednesday, February 7, 2007 6:13:32 AM (Pacific Standard Time, UTC-08:00)
I got it yesterday and it worked for me.. running vista and went to update and it was there...
Wednesday, February 7, 2007 6:48:26 AM (Pacific Standard Time, UTC-08:00)
I followed your advice and replaced my Microsoft wireless keyboard/mouse with usb. The screensaver now works. It is a shame that microsoft allows for a conflict between Vista and their own keyboard !!!!
Wednesday, February 7, 2007 9:03:18 AM (Pacific Standard Time, UTC-08:00)
I need a link for this update. It's not on the Microsoft site and it doesn't show up on Windows Update for me.
Wednesday, February 7, 2007 12:13:39 PM (Pacific Standard Time, UTC-08:00)
This should come in Via "Vista Windows Update".

Unfortunately there is no KB Article number next to the name of the update it just says "Microsoft - Other Hardware - HID - Non-User Input Data Filter" Optional 2/5/2007
Wednesday, February 7, 2007 12:57:20 PM (Pacific Standard Time, UTC-08:00)
After buying a new mouse $10,then seeing all these updates on the blog about a fix, I dragged my Wireless mouse that almost went in the trash. Plugged it in, ran the 'check for updates' viola, there was the HID update, installed, screen saver works as it should.
Wednesday, February 7, 2007 3:51:02 PM (Pacific Standard Time, UTC-08:00)
I've been having with Vista is my screensaver not working since build 5381, it just would not kick in, I Checked everything, made sure there was nothing.
Wednesday, February 7, 2007 6:07:18 PM (Pacific Standard Time, UTC-08:00)
I was able to get the HID update by re-connecting my mouse/keyboard to the usb port and while it did fix the screensaver problem it did not solve the issue with neither sleep or hibernation working. I had to connect the mouse/keyboard back to the PS/2 ports for that to work. I have also disabled ehtray.exe. Anyone else have a problem with the sleep function when wireless is connected to the usb port?
Wednesday, February 7, 2007 10:25:40 PM (Pacific Standard Time, UTC-08:00)
Still no Update here on Vista update. Tried the re-connecting trick, too. Maybe because I use the german version?
Nobody with a download link???
Thursday, February 8, 2007 7:52:37 AM (Pacific Standard Time, UTC-08:00)
Go onto the vista windows update and you want the optional updates section. It will be there.
Friday, February 9, 2007 5:16:20 AM (Pacific Standard Time, UTC-08:00)
Here's some more information. I have a logitech G5 wireless and a Logitech MX1000 Laser mouse. They work without the drivers, and screen saver works. However, when I installed the Vista Logitech Setpoint driver (version 3.1, i think) I had the same problem, no screen saver, no power options. I unistalled the drivers and the screen saver and power options work again. So it's not just MSFT mice! Ugh, I lose the ability to map the buttons. :(
Friday, February 9, 2007 9:10:48 AM (Pacific Standard Time, UTC-08:00)
I also have the Logitech MX1000 laser mouse and installed the latest vista driver in to my retail ultimate edition. My screen saver will not come on unless I change a setting for the screensaver and apply it. It will then come on by itself but this is no solution, Logitech and MS both need to fix this or unfortunately this will result in class action lawsuit as it will destroy monitors with burn in.
Friday, February 9, 2007 9:46:47 AM (Pacific Standard Time, UTC-08:00)
I was just able to finally get the MS update called "HID Non-User Input Data Filter" for Vista. I did check the optional updates yesturday but it was not there. However today it is for me. It appears to show up randomly since a few people here were able to get this update a couple days back and I was not. If you don't see it yet, then check tomorrow. It could only become available to certain registered users at a time to limit the number of hits there servers will take.

BTW, my screen saver does work now! I use the Wireless Optical Desktop 3000, but the update is for any of the variations.

In Vista do the following:
1. Start button
2. Control Panel
3. Click "System and Maintenance"
4. Under the heading "Windows Update" click "check for updates"
5. Once this update is available for your machine you will see "Optional Updates" option. Click this and choose the "HID Non-User Input Data Filter" option and install
6. restart you machine.
7. Grab a cold one and think of the old days when you had no screen saver and how good life has become.
Saturday, February 10, 2007 6:53:09 AM (Pacific Standard Time, UTC-08:00)
Still no update for me available. I'm using Vista Ultimate in german.
Anybody with a link for the update???

Saturday, February 10, 2007 11:05:17 AM (Pacific Standard Time, UTC-08:00)
I wish they had a link for the update "HID Non-User Input Data Filter". I guess it's not showing up for me in the optional updates because I am using a Logitech mouse instead of MSFT one? Is there a KB number associated with this update number and a place where you can download updates by finding the KB number? Frig this is frustrating. I sleep in the same room as my PC and I CAN'T STAND IT STAYING ON ALL NIGHT. I can't find this update anywhere even a Google search only brings back a result for this exact thread! Grrrr
Sunday, February 11, 2007 1:59:58 AM (Pacific Standard Time, UTC-08:00)
I have a Logitech MX1000 and have the same problem. Screensaver won't come on. PC refuses to go into sleep mode. The update doesn't show up on Windows Update for me either.
Monday, February 12, 2007 6:55:52 AM (Pacific Standard Time, UTC-08:00)
I may have fixed the issue on my side with Vista, I have had the same problem with the screen saver not working, I have my mouse plugged into the USB port , I put back the green adapter that comes with the Wireless mouse and Keyboard - and put it into the PS2 port - did a reboot and now it is working

Monday, February 12, 2007 10:53:16 AM (Pacific Standard Time, UTC-08:00)
Thanks for this post. I was able to get my screensaver working again by installing the update.
Tuesday, February 13, 2007 11:57:12 PM (Pacific Standard Time, UTC-08:00)
Like a few others, it seems that the update did resolve my screen saver issue. Unfortunately, I've been having problems related to applications freezing and some keyboard buttons ceasing to work every once in a while. And, sleep mode doesn't seem to work correctly - the system goes to sleep, but resuming took over a minute. After that, Explorer crashed multiple times, and I couldn't get any of my web browsers to work. I just hope I don't have to wait another four months for a fix for this issue...
Wednesday, February 14, 2007 1:13:41 AM (Pacific Standard Time, UTC-08:00)
I'm another Logitech user whose screensaver isn't working in Vista. I even did a clean install to see if that would help. I too cannot see the "HID" update. Come on MS...I've been waiting 3 months for a solution to this.
Wednesday, February 14, 2007 8:25:38 PM (Pacific Standard Time, UTC-08:00)
And still no update for me!!!
Can anyone provide info why the update is not available for all?
Using Vista Ultimate german and MS wireless desktop 1000. No screensaver activation!
Can someone list a link for the much needed update?
Thursday, February 15, 2007 8:57:20 PM (Pacific Standard Time, UTC-08:00)
Can anyone tell me how to get rid of this update again? I have never had any trouble with the screensavers (not on XP not on Vista) using the Wireless Laser Keyboard 6000 v2, but then this update reached me with the latest Windows Update and suddenly ALL my special keys are dead.

I have found some things I can do to temporarily solve this problem - but it's back after starting up again. (e.g. unplugging the receiver for a moment, "removing" - deactivating and deleting - the HID Non-User Input Data filter from the "device manager" -or whatever it's called, I am German, so it's different there.)
Friday, February 16, 2007 12:56:29 AM (Pacific Standard Time, UTC-08:00)
MS Update fixed the screen saver problem last night but PC will still not sleep per power options, only when I manualy put it to sleep. No Problems waking up. Using MS Laser Desktop 6000 v2. Dell XPS410 with Vista Utimate. Maybe less is better with keyboards!

Any suggestions would be appreciated.

Monday, February 19, 2007 9:15:32 PM (Pacific Standard Time, UTC-08:00)
so now the screensaver starts, but i can't sleep it. try and sleep and it closes and the second it starts to power down it starts right up again. to solve this i simply say that neither the keyboard or mouse can wake the computer, but then when i power up the computer with its power button, the wireless receiver doesn't start up. damn you m$
Tuesday, February 20, 2007 10:18:09 PM (Pacific Standard Time, UTC-08:00)
It's unfortunate that most people still seem to have this problem. I'm still stuck using my USB adapter workaround (I'm using a PS/2 to USB converter to connect my wireless receive the machine; sleep and my screen saver work, but I can't use half of the "extra" buttons on my keyboard).

Anyway, I wanted to mention that there's a new version of IntelliPoint drivers available at:


The version states 6.1 (same as before), but the date is newer. I've installed it, but haven't seen any updates/differences. Oh, well...
Wednesday, February 21, 2007 9:25:31 AM (Pacific Standard Time, UTC-08:00)
I've been on this thread from the beginning. Glad to see it's going somewhere.

Question: Before I go out and re-purchase the wireless desktop - it sounds like the update fixes the screensaver. However, will the monitor (not the computer) go into power-save (green light turns yellow) mode as well? That also wasn't working before.

Dan Jensen
Saturday, March 3, 2007 10:49:18 PM (Pacific Standard Time, UTC-08:00)
yep, disabled etray and it works, all set in media edition.
Thanks, now my hair can start growing back!
Sunday, March 4, 2007 2:27:19 AM (Pacific Standard Time, UTC-08:00)
Had the same problem running Microsoft Wireless Notebook Mouse 3000 and no screensaver. Quick Google search brought me here and then I downloaded the optional Microsoft Update (Vista Home Premium). Worked like a charm! Tested my Sleep option and no side-effects :) Thanks!
Mike D
Tuesday, March 6, 2007 8:59:58 AM (Pacific Standard Time, UTC-08:00)
My thanks to Ryan and Fred as well. One note for the string. Even though MS "pushed out" the update it is optional! What a bunch of goobers. So when I ran updater it said my system was up to date except for 2 optional updates. This was one of them. The warning: you have to active choose to download and install since MS must consider this to be non-critical.

Now I can grow my hair back too!

Thanks guys
Jim P
Tuesday, March 6, 2007 2:20:24 PM (Pacific Standard Time, UTC-08:00)
I just want to say THANK YOU ALL for being here. I just got this notebook 2 days ago, Vista Premium came preinstalled. I didn't even realize the screensaver wasn't working. Too many new things to check out I guess. Anyway, went in to check for updates and had this HID Non-User Input Data Filter update available and chose to download and install it. What I got instead was a failed installation of the update with error code "800F020B". When I looked in Microsoft (everywhere) for a solution I couldn't even find the code let alone an answer. Anyway, thank you thank you thank you for being here and helping me solve this issue.
Thursday, March 8, 2007 5:02:22 AM (Pacific Standard Time, UTC-08:00)
My screensaver did not work, tried everything. After reading this I unpluged my web cam that was not on, and my screensaver started working.
Saturday, March 10, 2007 12:44:57 PM (Pacific Standard Time, UTC-08:00)
I had a Microsoft Natural Ergonomic 4000 Keyboard and all of the following logitech mice hooked up to my machine: the MX Revolution, the MX 1000, and the G5. I was having screensaver problems until just today. My fix was as follows: I plugged in a wireless microsoft mouse (specifically the Microsoft Wireless Notebook Laser Mouse 6000) to trigger the download of the HID update (it's only available if you've got the right hardware connected), then what that didn't work I disabled ehtray.exe, but that STILL didn't work, so I disconnected my MX1000, and suddenly my screensaver works again. I then re-enabled ehtray.exe and it's still working properly, so while microsoft seems to have fixed their mouse drivers, there seems to still be a problem with the Logitech drivers for the MX1000. It looks to me like the Logitech MX1000 is now discontinued (can't find it listed in logitech's products pages anywhere now), so I'm guessing that we shouldn't hold our breath on a fix for the issue from logitech.
Thursday, March 15, 2007 1:17:22 AM (Pacific Standard Time, UTC-08:00)
After windows downloaded this my vidio. caused a blue sceen event would no longer accept my nvida vidio card..after spending four hours with ms tech (no help) decided to check auto upgrades..same time as upgraded to this.. had vidio problems! now computer will not upgrade to newer nvida divers,,thanks ms. for this self induced problem..comp had been running fine untill this index rating of 5.6 now will crash if i attemp to run test..
Thursday, March 15, 2007 1:46:13 AM (Pacific Standard Time, UTC-08:00)
This blog is a great resource! Using it, I solved my screensaver problem (with wireless desktop 6000) by updating according to previous messages.

Now I still need to fix the fact that my computer won't sleep properly. The problem does not seem to be with the wireless set. I suspect my nvidia board or graphics cards but can't pinpoint it. Any suggestions?
Mark Ward
Saturday, March 17, 2007 2:57:06 AM (Pacific Standard Time, UTC-08:00)
Just in case someone else has my hardware and can't figure this out, the Contour ShuttlePro 2 will also cause the screensaver not to activate in Vista.
Jimmie Smith
Monday, March 19, 2007 3:34:36 AM (Pacific Standard Time, UTC-08:00)
Thanks guys, especially Jeff. I had passed up that optional update, and just as Jeff said, as soon as I installed it, the screensaver worked. I didn't even have to restart. Thanks again.
Monday, March 19, 2007 5:18:47 AM (Pacific Standard Time, UTC-08:00)
Been having the same issues as you all. Loaded new drivers, got the HID update but, DOH, forgot that I had an old Logitech MX1000 plugged in to a USB port on one of my monitors. I don't use it, just never unplugged it when I got a newer mouse, but having the base station plugged in was enough to kill the screensaver.
Unplugging it and all is well now.
Wednesday, March 21, 2007 1:21:54 AM (Pacific Standard Time, UTC-08:00)
Bought a MS Laser Desktop 6000 v2. less than 10 days ago, and like Andy am using it on a Dell XPS410 (which does not have PS/2 ports) with bundled Vista. Having same issues with screen saver. Gun shy about downloading the HID Non-User Input Data Filter update, given the continuing problems with sleep, video cards, etc. I think I can still return the wireless KB/M for a refund. If so, I plan to uninstall the Intelli-whatever software and simply return to the old plug-in KB and mouse (which I assume will solve the problem). Lose all those fancy keyboard functions that I probably would not use anyway--that will be my "workaround." I have enough other conversion issues with Vista to keep me busy.

PS. I appreciate this blog--it saved me hours of aggravation and probably $100 on the wireless KB/M.
Wednesday, March 21, 2007 10:15:17 AM (Pacific Standard Time, UTC-08:00)
What a great resource! I have been fighting for a couple of weeks with a new machine to figure out what was stopping the screen saver. Turns out I too had a logitech MX1000 connected along with my new MX Revolution Mouse. Unpluged the old mouse and viola. I have my screensaver back. Happy Days are Here Again!

I did have one thing happen that no one else here reported. I could get the screensaver to work if I manually put into sleep mode. Then upon resume it would work proper. Once I rebooted the problem was back. A real head scratcher for sure.
Never really appreciated the screen saver feature..."you don't know what you got till it's gone".
Tuesday, March 27, 2007 3:38:00 PM (Pacific Standard Time, UTC-08:00)
Anyone had a problem with the Photos screensaver not letting their computers go into sleep mode? This is happening on my computer, I wonder if its related to the computer having to access picture files therefore preventing power mode to go into sleep.
Mark M
Saturday, March 31, 2007 7:11:18 AM (Pacific Standard Time, UTC-08:00)
Wow! Like some others have said, this is a great resource. I bought my HP just over a week ago and couldn't get the screen saver to work no matter what I did. Finally used the directions Jeff above gave for the update.....worked like a charm!!! I also did not even have to restart. Thank you all so much for the valuable info.
Thursday, April 5, 2007 2:39:42 PM (Pacific Daylight Time, UTC-07:00)
Thanks for the tip - it was driving me crazy!!! I installed the update and now it works fine.
Friday, April 6, 2007 1:46:04 AM (Pacific Daylight Time, UTC-07:00)
Hey thanks was pulling my hair out trying to find a fix for this annoying issue. Followed the links , updated and viola! The issue no longer occurs, ok now on to the next one. ;-)
Saturday, April 7, 2007 1:12:52 AM (Pacific Daylight Time, UTC-07:00)
I finally got the update and loaded it. Tested the the screen saver, it worked. Tested the sleep function, it worked. Used my PC for awhile, rebooted once, went to bed confident that the screen saver was working. Got up the next morning and the screen was right where I had left it the night before. Tried testing the screen saver and it won't work. Back to square one. Any suggestions???
Saturday, April 7, 2007 10:48:45 PM (Pacific Daylight Time, UTC-07:00)
I just spent 24 hours trying to fix this. Finally figured it out this morning to get the update in Windows Vista (32 bit), you have to go to device manager. Go to the human interface devices and click 'action' - 'update driver software'. Unbelievable what a P.I.T.A this is. I have been on Microsofts' website, blogs, everyhting. It shouldn't have to be this difficult................
Sunday, April 8, 2007 8:05:43 AM (Pacific Daylight Time, UTC-07:00)
I'm having the same problem as LaMar. Got the update for Vista and the screensaver worked like it should. Rebooted a few times, and now the screensaver isn't working again...at least not most of the time.

I'd say it works when it's suppposed to about 10% of the time now. The rest of the time, either nothing happens or the screen flickers black for a moment as if the screensaver is GOING to start, but then it doesn't.

So looks like Microsoft still needs to release a patch that actually fixes the problem.
Angry Cat
Tuesday, April 10, 2007 11:57:59 AM (Pacific Daylight Time, UTC-07:00)
Same deal for me although I actually updated my Intellipoint software from 6.01 to 6.1 and thought maybe that had something to do with it, since I updated that after installing the HID update.

So once again the screen saver is busted.
Rich D
Wednesday, April 11, 2007 7:03:35 AM (Pacific Daylight Time, UTC-07:00)
Actually I have noticed that while the screensaver still doesn't work, the power save settings do. My monitor still shuts off after 10min of being left idle. I guess I should be glad at least that much works.
Angry Cat
Monday, April 23, 2007 12:15:17 PM (Pacific Daylight Time, UTC-07:00)
I guess I should have come here before purchasing my wireless MS optical mouse 4000...

I was wondering my screensaver was not working. Now, I know...I guess I will just unplug my USB everytime. I'm afraid of downloading more things... I just downloaded this driver 2 days ago, but the screensaver is just not working.
Thursday, April 26, 2007 2:46:26 AM (Pacific Daylight Time, UTC-07:00)
I recently bought two new HP machines--a notebook and a desktop--both with Vista Home Premium. I connected an older Microsoft wireless mouse to the new desktop machine. Had this mouse on my old XP machine and it worked flawlessly. I bought a mini Microsoft wireless laser mouse(6000)for the notebook. Both mice have caused the problem well-described above--no screensaver activation. I have discovered a simple solution. When you want to leave the computer for an extended period, simply revert to the "switch user" screen. No need to close any open applications. The screensaver will engage after the predetermined time interval. When you return to the machine and select your user identity, all will be as you left it. Admittedly this entails a few steps, but for those who prefer not to leave the screen lighted up all night, nor always want to disconnect the transmitter, this is an easy fix.
Saturday, April 28, 2007 12:03:49 AM (Pacific Daylight Time, UTC-07:00)
Pulling my hair out too. I am thinking they are all possessed by the devil. I went into control panel, to change screen saver, then to "choose when to turn off display" and "choose when to put computer to sleep" and checked the "never" boxes. Applied, and voila! She's working like a charm now, and I didn't have to roll back drivers, acquire new ones, (which I never could download that HID whatever everyone was talking about, it was never an option for me) and didn't have to change the USB/PS/2 configuration. Also could have been when I grabbed the hammer and threatened it. That works really well with these so-called Vista compatible applications. No wonder Bill Gates is a gazillionare. He sold out and left us holding the bag. grrrrrrrrrr. I know, should have bought a MAC.
J Spencer
Monday, April 30, 2007 7:32:52 AM (Pacific Daylight Time, UTC-07:00)
I have Windows Vista and Microsoft Wireless Notebook Optical Mouse 4000 and my screen saver didnt work. I downloaded the update: HID Non-User Input Data Filter located in http://support.microsoft.com/kb/911895
and now the screen saver works!!

Monday, April 30, 2007 10:33:21 PM (Pacific Daylight Time, UTC-07:00)
Problem with screen saver not activiating with Vista when using a wireless mouse has been resolver - fix is at windows Vista update site. It is an optional update labled "HID Non-User Input Data Filter". I downloaded it and screen saver now works. When you ariver at site, ask update site to check for available updates. It will check your sytem. When done, optional updates link will be on right side of page. Select "HID Non-User Input Data Filter" and download.
Wednesday, May 2, 2007 10:43:56 AM (Pacific Daylight Time, UTC-07:00)
Lucky I searched on Google to find this. Kudos to Bryant!
Hi Geoff
Friday, June 1, 2007 9:25:38 PM (Pacific Daylight Time, UTC-07:00)
Thanks for all this info! I'm running XP in Boot Camp on my 24" iMac, and not having a screensaver in Windows was very annoying. I quit the software for my Evoluent Mouse 2 (ergonomic USB mouse), and the screen saver came right on, every time (set to 1 minute).

Now if I could just get the monitor to turn off completely after a while, but so far no luck...even with a black screen, this iMac is still bright in my room at night!
Friday, June 8, 2007 2:26:04 PM (Pacific Daylight Time, UTC-07:00)
I tried every approach to why my screen saver did not work 2 days after getting an HP computer with Vista OS. After reading the above "fixes", I simply unplugged the wireless Microsoft mouse and bingo, I now have a screen saver. When I come back to the puter, I just plug in the USB for the mouse and I am up and running. Thanks
Sunday, June 17, 2007 4:28:33 PM (Pacific Daylight Time, UTC-07:00)
I suspect that's thereason general public want to read blog....Internet visitors generally create blogs to declare themselves or their secret views. Blog grant them same matter on the monitor screen what they specifically needed,so as the above stuffs declared it.
Thursday, June 21, 2007 3:00:46 AM (Pacific Daylight Time, UTC-07:00)
I had the same problem with my wifes Dell e1505 notebook computer the 6000 Microsoft mouse would not come on the recv. was a ver 2.0 I went to the download page and pulled down the HID Non-User file and it fixed it.

Saturday, June 23, 2007 5:47:11 AM (Pacific Daylight Time, UTC-07:00)
My problem is that when vista sleeps for an extended period it will NOT wake. I thought I had a power problem and did everything, unplug the power supply, replace the motherboard switch, etc. After taking it for analysis and being told it was fine (a year earlier they found I had a bad power supply) I was baffled... after the problem persisted I discovered that merely un/re plugging the PS/2 keyboard woke it up. I hope one of the above fixes works for me.
Sunday, June 24, 2007 3:34:18 AM (Pacific Daylight Time, UTC-07:00)
I too had the same problem. I had two listing of the "HID Non-User Input Data Filter" in Human interface Devices in the Device Manager. And I was still having the problem. I got it to work by checking the " Allow this device to wake the computer" under the Power Manement tab in both of the HID-Non User Input Data Filter and the one named HID-Compliant Device

I hope this helps
Monday, June 25, 2007 8:18:41 AM (Pacific Daylight Time, UTC-07:00)
I am so glad I found your post! I was messing around trying to fix this issue on my pc all weekend long(I just upgraded to vista). I finally gave up and resorted to turning my monitor off.

Thanks again!
Monday, June 25, 2007 8:17:47 PM (Pacific Daylight Time, UTC-07:00)
thanks for the great info.
Tuesday, June 26, 2007 2:11:15 AM (Pacific Daylight Time, UTC-07:00)
There is a fix for this see


Use windows update to install the the optional Hardware Update that is named Microsoft HID Non-User Input Data Filter.

And the screensaver works fine with a wireless keyboard
Friday, June 29, 2007 2:44:28 AM (Pacific Daylight Time, UTC-07:00)
I'd been having this problem since I did a clean install of vista ultimate. The previous time I had let the thing install on its own (went to the pub actually) and all went well. Second time I sat there and watched it (local drinking house shut) and for time savings sake left out some of the 'optional' updates, and guess what no screensaver and/or hibernation/sleep monitor functions. Several points me thinks;

1 Vista wireless keyboard wont work with vista...
Very shoddy work Mr Gates

2 Probabley worth installing ALL the updates...
Lesson learnt Mr Gates

3 Spend more time in the pub...
Lesson learnt, with gratitude Mr Gates!!

Cheers all, without this forum I would have been tearing out what little hair I have left.

Just for the record for people like me whom always scroll to the bottom of forums first (for reasons as yet unknown) the update is

Microsoft - Other Hardware - HID Non-user Input Data Filter......

Available from your local corner Update Webpage 24/7 shop!

Cheers and again, many thanks to you all.

Friday, June 29, 2007 4:47:30 AM (Pacific Daylight Time, UTC-07:00)


start/administrative tools/sys configuration/services/
human interface device access/

ON my system it was stopped. I unchecked the bloc and disabled it.

Immediatly I could use the screensave again..yahoo....

I checked to see if it was working after a restart and yup still good.

I double checked it with the following....

start/administrative tools/services

and sure enough ....

human interfaces device access disabled....

This appears to be the simplest solution to this problem.......

I did not have the ehtray.exe file present on my system....

I WAS going to go with the solution of the screensave turn on via software....


This appeared to be a smiple solution but since I have over 250 vista machines to work on not practicle.

So I dug out a dozen vista books no....help.


So I thought what about turning off the service....

Well why not and sure enough it worked.

Appears the normal not genirc forms of humman interface device access cover every mouse and that we had at the office. It also worked with the wireless ones originally mentioned also....

This occured in my machines after the last series of microsoft updates and also on a coulple of brand new machines that we just bought and updated.

I would guess Microsoft in its hurry to fix this problem did a crap job on the fix....hummm sound familar.

Well hope this works for folks....

Smile its a shame that very things are done simply....

Friday, June 29, 2007 6:23:09 AM (Pacific Daylight Time, UTC-07:00)
A good if overlong solution (Netwerk Wizard) to summat that's already fixed!

If anyone wants to break the thing thats fixed then follow the above, otherwise install the update. QED

F I X E D!!
Sunday, July 8, 2007 4:03:31 PM (Pacific Daylight Time, UTC-07:00)
For you MX1000 users that are having problems with the screen saver not kicking in, download Setpoint 2.14 and install. I had Setpoint 4.0 and my screen saver didn't kick in. After uninstalling 4.0 and installong 2.14 it works GREAT. Here's the link to download 2.14.... http://www.techspot.com/drivers/driver/file/information/7036/

Hope it works for you as well as it worked for me.

Wednesday, July 18, 2007 3:44:17 PM (Pacific Daylight Time, UTC-07:00)
laser 6000 the HID worked for 2 days now it didn't. I uninstall and reinstalled the driver still the same problem. I used my old receiver on my optical mouse and the problem is gone. The problem lies on the transmitter not the mouse
Friday, July 20, 2007 9:41:14 AM (Pacific Daylight Time, UTC-07:00)
I installed the MS HID update and my screen saver now works once again. I'm using the microsoft laser 6000 v2 setup.
Saturday, July 21, 2007 3:25:55 AM (Pacific Daylight Time, UTC-07:00)
Hey HowdyDoody,
I have an MX1000 and that download link didnt work, and I can't fine Setpoint 2.14 ANYWHERE. I need some help finding. Also, I'm running Vista and I can't get that HID windows update to show up. Is there anywhere I can download it directly?
Friday, July 27, 2007 4:53:18 AM (Pacific Daylight Time, UTC-07:00)
I have no wireless keyboards or mice installed, yet after I uninstalled the Office 2007 trial version, the photo screensaver stopped working. The Photo Gallery software will still open a graphics file and display it. However, when I click the slideshow button, the screen goes blank and I have to use the task manager to end the program in order to continue working without rebooting, just as with the screensaver.

I'm not a fan of screensavers anyway, but this is on my wife's new computer, and she likes to see her photography cycle by when the machine is otherwise idle.

I've tried all the measures described for dealing with the wireless peripherals problem, but none has worked. Any ideas?
Dave Burnett
Tuesday, August 7, 2007 10:06:25 AM (Pacific Daylight Time, UTC-07:00)
I've downloaded the latest driver, and the "HID Non-user Input Data Filter" update for my Vista Ultimate, and sure enough, my screen saver now kicks in. However, none of the power functions work (Sleep, Turn Monitor Off, Lock Desktop), and even when the system is placed into sleep manually from the task bar, the screen is never locked so anyone who wakes it up has access to my session. To boot, my brand new Windows logo keyboard doesn't send the right codes for F3 and F5, so they don't work right either. Thank you Microsoft for such intracately designed useless crap that obviously was not tested.
Dave Phillips
Friday, August 17, 2007 9:01:58 PM (Pacific Daylight Time, UTC-07:00)

I just had the same problem and was sure it's my new Samsung 206bw screeen... well, its not.

Thanks , gr8 job!
Monday, August 20, 2007 10:27:40 AM (Pacific Daylight Time, UTC-07:00)
No screensaver/sleeping was really annoying! Thanks muchly for the info on the HID Data Input fix.
Sunday, September 2, 2007 10:56:32 AM (Pacific Daylight Time, UTC-07:00)
Wonderful Information- It is Labor Day weekend and my 3 month old Microsoft Wireless Laser Keyboard 6000 v.2 has stopped working for the 2nd time! The first time we were able to get it up and running again by removing the software and the drivers and re-installing- This time no luck. We run XP.

My screensaver was never an issue- but most of the 'extra's never worked- or rarely worked- I haved downloaded everything recommended - both the software update and the HID Non-User Input Data Filter. If those things combined do not fix the problem then I am giving up on wireless.

Just wanted to say this blog was incredibly educational and I very much appreciate being able to attempt to correct the problem here without calling MS.
Sunday, September 2, 2007 1:14:09 PM (Pacific Daylight Time, UTC-07:00)
Thanks so much for keeping us informed with the updated patch. This was driving me nuts!
Thursday, September 13, 2007 11:53:13 AM (Pacific Daylight Time, UTC-07:00)
I ran into a problem with Windows Vista where all of a sudden sleep mode quit working. I would hit sleep, the screen goes black, but the tower continues running as normal. I read through several blogs and support pages to no avail. I never changed any of my power management settings (to my knowledge) but checked them all anyways. I've recently installed some new hardware and added a wireless laptop. What I didn't realize is that when I set up the network to share multimedia between computers on the network, Vista automatically changed an advanced power setting that no longer allowed the computer to sleep.

To fix this in Vista, right click the desktop, select personalize, select screen saver, select change power settings, select change plan settings under your selected plan, select change advanced power settings, scroll down to multimedia settings and expand the options and select allow the computer to sleep.
Sunday, September 30, 2007 11:01:25 AM (Pacific Daylight Time, UTC-07:00)
Thanks for the info!!! I too ran into my screensaver not working, and I have just purchased a new Sony computer, and I have a wireless mouse, and could not figure out the problem until I found your website on the net for a fix! Micrsoft really need to fix this problem, I know they can, if they wanted too!! Thanks again for the info.

Monday, October 8, 2007 8:13:15 AM (Pacific Daylight Time, UTC-07:00)
Thanks for the info! I searched for this problem after discovering my screensaver wasn't working. I downloaded the referenced patch and all is well.

Thank you!

Tuesday, October 9, 2007 9:45:44 PM (Pacific Daylight Time, UTC-07:00)
Just bought a microsoft wireless notebook optical mouse 4000, the mouse works with a receiver v2.0,and I lost my screen saver. I read this long list, unplugged my receiver and voila, my screen saver came back. I then ran a search on googles under "vista screensaver not working" and under "vista screensaver" and found this problem is effecting 10 of thousands. And as far as I know still no fix from microsoft. Any one know differently?
Thursday, October 11, 2007 10:33:51 AM (Pacific Daylight Time, UTC-07:00)
I thought i was just going crazy, new computer, new os with vista.....thanks for helping me keep my sanity. Use the link http://support.microsoft.com/kb/911895 and download the HID update (you need to use explorer). I love blogs.
Sunday, October 14, 2007 11:15:16 AM (Pacific Daylight Time, UTC-07:00)
I have Windows Vista Home Edition (came with HP) and just bought a Microsoft Wireless Laser Mouse/Keyboard set (6000 Series Manufactured May, 2007)...and after reading this blog... found it is DEFINITELY the receiver!!! I grabbed my old desktop receiver (version 2.0A) and BAMB! Screensaver worked immediately!!

Saturday, October 27, 2007 2:17:39 AM (Pacific Daylight Time, UTC-07:00)
The Microsoft fix worked for my Microsoft Wireless Notebook Optical Mouse 3000. Fortunately, I searched for a fix before I spent too much time trying to figure it out.
Sunday, November 18, 2007 6:48:10 AM (Pacific Standard Time, UTC-08:00)
I'll expand this to say that Windows Media Center itself can and will cause your screensaver to stop working. I recently bought my wife a brand new Gateway desktop system which came with Windows Vista Home Premium and a standard wired keyboard and mouse. Last night she happened to run Media Center for the first time, and docked some player controls on the taskbar. Her screensaver stopped working from that point forward, even after I closed the taskbar controls. Checking the process list available from the Task Manager revealed that a couple of Media Center services were still running. I killed those (and made sure they were set to manual instead of automatic start) and her screensaver miracously came back life. Microsoft really should have fixed an obvious one like this by now...
Tuesday, December 11, 2007 6:45:14 PM (Pacific Standard Time, UTC-08:00)
Hi there
The other day I tried the option downlowd of HID Non-User Input Data Filter and it worked,till I shut the computer down so I could relocate it to another room.Well ,back to square one again.NO SREEN SAVER .I don't bloody know what to do next.It's rather idiotic to spend so much time for rubbish like that.Any ideas?
Friday, December 14, 2007 9:37:55 AM (Pacific Standard Time, UTC-08:00)
I recently bought a new machine, and it has the same problem (even came with the same keyboard & mouse set up), but it has the 2.0A receiver. Anyways, I'm installing the update now, and I'll see if it helps out. I'm glad I came across this.
Sunday, December 23, 2007 6:16:22 AM (Pacific Standard Time, UTC-08:00)
In some case removing NclIVTBTSrv.exe process and then delete this malware file can help solve this problem with vista screen saver.
This malware, i thing, preventing computer to enter in idle mode.

Thursday, January 3, 2008 8:26:35 AM (Pacific Standard Time, UTC-08:00)
So, I'm having the same problem with my screen saver not activating...I just bought a new desktop with Vista pre-installed and I also bought the Microsoft Wireless Optical Desktop 4000 (Comfort Curve Keybpard | Optical Mouse). Is there a solution to the problem of activating the screen saver? HELP!
Tuesday, January 8, 2008 8:00:53 PM (Pacific Standard Time, UTC-08:00)
I've got a differnt problem. The power setting doesn't turn off my monitor only if I'm using the pictures scrren saver. Everything else I tried seems to work ok but as soo nas I activate pictures as a scrren saver the 'turn off monitor' setting in the power settings does not work. Any ideas?
Saturday, January 12, 2008 4:00:15 AM (Pacific Standard Time, UTC-08:00)
Thank you so much you guys! What a mystery this has been. I got a second monitor at the same time as the keyboard/mouse, so I thought it must have been that. Would have taken me a million years to work this out on my own.
Tuesday, January 15, 2008 7:43:52 AM (Pacific Standard Time, UTC-08:00)
Thanks a bunch everyone. I have a microsoft wireless K/B and a HP USB mouse and the HID update fixed screen saver in about a Minute!! Would have never figured it out by myself.

Saturday, January 19, 2008 3:24:56 AM (Pacific Standard Time, UTC-08:00)
well the update works you might need to let windows update to check for other products not just vista related updates, Depends on how you have it set up , strange thing though is that I am back to having an old problem I had with my creative speakers and xp pro whenever I turn my computer on and off i get a pop from my woofer , very annoying buy not damaging that i can tell. O well I will settle for the the screen saver and monitor turning working properly over the speaker, its a shame I have to choose what crap...
mike s
Saturday, January 26, 2008 3:55:14 AM (Pacific Standard Time, UTC-08:00)
I updated the wireless keyboard and mouse on http://support.microsoft.com/kb/911895 and it worked like a charm
Thank You All
Monday, January 28, 2008 3:04:55 AM (Pacific Standard Time, UTC-08:00)
This screensaver problem was really getting to the point where I just closed my laptop so I wouldn't have to look at it! Thanks again for explaining the problem so I knew what to do...
Nick D
Thursday, February 7, 2008 6:31:06 AM (Pacific Standard Time, UTC-08:00)
I had the same problem with no screensaver while using a Microsoft wireless mouse with Vista. I downloaded the update, which brought back my screensaver; however, now my computer will not stay asleep. As soon as the screensaver is set to kick in, the computer wakes up again. I have set the computer to put itself to sleep, which works okay, but I can't manually put it to sleep and have it stay asleep when I use the keyboard sleep button. Any fixes for this?
Monday, February 11, 2008 2:57:27 AM (Pacific Standard Time, UTC-08:00)
Thanks for leaving this up, I can't believe that people are still having an issue with this more than a year after the original posting. Why did MS give the update such an esoteric name? "HID Non-User Input Data Filter" I would have never installed that on my own! LOL This fixed my problems :)
Monday, February 18, 2008 2:04:43 PM (Pacific Standard Time, UTC-08:00)
Thanks again for leaving this up... I NEVER would have looked at the HID update and known that was the answer.
Thursday, February 21, 2008 3:03:32 AM (Pacific Standard Time, UTC-08:00)
Hi guys and gals, i upgraded to vista yesterday, i, soon notice to my screensaver was not working properly, i can not personalise my screensaver, it goes on but not what i want, Would that HID non-user input data filter fix my problem.

When i pushed setting i have the message '' this scrensaver as no changeable option.

What the f..k is this

Thanks in advance
Saturday, February 23, 2008 7:24:53 AM (Pacific Standard Time, UTC-08:00)
A couple of weeks ago I installed a wireless keyboard and mouse (Wireless 5000) that I bought at Costco. Shortly there after I noticed the screen saver quit working. I was happy to find your blog and get the update La referenced at:

I plugged in a USB mouse that I had, deleted the existing wireless 5000 mouse driver, ran the new Microsoft update (from above link) and now it works! No reboot was necessary - running Vista Home Premium on a Dell XPS 410.

Saturday, February 23, 2008 10:37:25 AM (Pacific Standard Time, UTC-08:00)
Just got my new box, and first thing I noticed was the screen saver/power settings were not kicking in. Just updated drivers with above link, and it works fine. Thanks for the blog!
Eric S.
Sunday, February 24, 2008 4:42:52 AM (Pacific Standard Time, UTC-08:00)
Just bought a new compaq with Vista and had the same problem. This was the only page I found that helped. I installed the optional update and its working now. Thanks
Sunday, February 24, 2008 4:45:31 AM (Pacific Standard Time, UTC-08:00)
Im running windows ista on a gateway lap top,having the scrn saver problem.I found the update but getting an error code of 800fo20b!! Can anybody help me in resolving thisproblem..THAX 8)
Sunday, March 2, 2008 6:36:05 AM (Pacific Standard Time, UTC-08:00)
Your screensaver will work if you lock your computer. This is the only way I can get it to work. I have my computer set to 1 minute wait for the SS. Good Luck!
Monday, March 3, 2008 11:57:12 AM (Pacific Standard Time, UTC-08:00)
Thank you, Bob! I bought my Laser 5000 mouse on sale at at Office Depot (they must be unloading them) and have lacked a screensaver for about a week. Even after an hour's searching, I couldn't locate the HID Non-User blah, blah download on the microsoft update website but downloading the new updated driver on-line worked. Yay!

Here's the link again, for reference sake:

Thursday, March 27, 2008 8:14:26 AM (Pacific Standard Time, UTC-08:00)
I don't understand. How do you download the new driver/software for Vista when Vista is not an option in the drop down list of OS's?
Thursday, March 27, 2008 11:26:31 PM (Pacific Standard Time, UTC-08:00)
Hey thanks so much for the easy fix. My wife was up all night trying different things just as I had done the past few days and nothing worked. Thanks to this site we have a screen saver again.
Sunday, April 6, 2008 1:28:45 AM (Pacific Standard Time, UTC-08:00)
So yeah that fix bob mentioned worked for me. I didn't even have to uninstall my old driver, just ran the fix and it worked like a charm.
Monday, April 7, 2008 7:23:06 AM (Pacific Daylight Time, UTC-07:00)
I have the same problem that the screen saver would not come on. I do not have any external KB or Mice.

I solved this problem with out d'loading anything. Open the screen saver properties, on the bottom click on "Change Power Settings" then click on "Change Plan Settings" under your selected power managment scheme. Click on "Change Advanced Power settings in the new box that popped up. Click the "+" sign next to "USB Settings" and the "+" next to USB Selective Suspend Setting" and make sure both items are marked as "Enabled"

Done Deal
Wednesday, April 9, 2008 4:10:00 AM (Pacific Daylight Time, UTC-07:00)
Thank you, My screensaver will work now, but it won't go into sleep mode. It just stays on continually. Any answers for that one too?

Thanks to all
Saturday, May 3, 2008 3:52:42 AM (Pacific Daylight Time, UTC-07:00)
Thanks for your solution and of course your blog which I found only through a google search. What a treat to be able to find help for a situation that was either unknown or overlooked by the sales people at Best Buy.
Sunday, May 11, 2008 2:24:51 PM (Pacific Daylight Time, UTC-07:00)
I just bought my first new PC and have the same problem.

Go to:http://www.microsoft.com/hardware/mouseandkeyboard/download.mspx

Fill in the info on your mouse, or pointing device.

Follow the prompts. Download, install the new driver which in my case was:IP32Eng6.20.182.0

Violla! Problem solved.
Friday, May 16, 2008 4:01:05 AM (Pacific Daylight Time, UTC-07:00)
using the upgrade referenced by John Gibson resolved my screen saver problem also.... thanks for posting solution.
Monday, May 19, 2008 8:39:34 AM (Pacific Daylight Time, UTC-07:00)
THANKS! I've wasted so much valuable time trying to figure this and many other Vista problems out. As soon as I unplugged my wireless mouse - it finally worked! I'm not going to try to download anything; just knowing I can at least enjoy my screensaver when I'm mobile, it good enough for now. Thanks again!
Monday, May 26, 2008 3:04:11 AM (Pacific Daylight Time, UTC-07:00)
John Gibson's update worked for me as well. Thanks everyone!
Thursday, June 12, 2008 1:28:35 AM (Pacific Daylight Time, UTC-07:00)
Screensaver / Sleep Problems... Fixed.

Problem was the screensaver wouldn't auto start. Also It wouldn't stay asleep either.

I have a PS/2 connected mouse and keyboard so it wasn't the HID non-user input filter that was needed.

What was happening was the network adapter kept waking up the computer and resetting the screensaver timer.

To Fix:
1. Click "Start/Control Panel/System/Device Manager
2. Under "Network Adapters" is your particular "Ethernet NIC"
Right-click and choose "Properties"
3. Click "Power Management" tab
4. Un-Check "Allow this device to wake computer"
5. Click "OK"


Saturday, June 14, 2008 11:30:34 PM (Pacific Daylight Time, UTC-07:00)
Thank you! This solved my problem! You gotta love a world where Microsoft can create a faulty product (the personal computer) and we all rush out to buy it like it's as important as air. Then when it doesn't function properly, we just accept it as a characteristic of the technology.

Oh, well, at least my screensaver is working now.
Friday, June 20, 2008 12:45:34 AM (Pacific Daylight Time, UTC-07:00)
Thank you John Gibson, you are a wonderful.
Sunday, June 22, 2008 6:01:25 AM (Pacific Daylight Time, UTC-07:00)
Thanks for all the help guys, especially Bryant Likes, I actually put the PS/2 extension in on its own, and that fitted the bill, that is, with the desktop laser mouse&keyboard 5000 into the USB too
Thanks again Paul2702
Wednesday, June 25, 2008 3:03:46 PM (Pacific Daylight Time, UTC-07:00)
I've got all latest updates to Vista 64 Sp1 and the screen saver never kicks in. The machine never goes into S3. I can put it in to S3, but when it wales to backup at 2am it never goes back to sleep. Very annoying.
Wednesday, September 3, 2008 4:26:24 PM (Pacific Daylight Time, UTC-07:00)
Thank you, Bushman! Your simple fix immediately restored my screensaver!!!!

I'm curious...can you or anyone else tell me why that option is checked normally? And what may be affected by un-checking it?

Thanks again!!

Chris in Playa del Rey, CA
Chris Leverich
Friday, September 5, 2008 9:15:37 AM (Pacific Daylight Time, UTC-07:00)
I dont get the HID update with windows update.

I once got the screensaver to work, but then it went off again.

I got a dell laptop, no mouse or anything.

Can someone plz help me?

mail: martina.johansson07@gmail.com
Friday, September 5, 2008 2:48:15 PM (Pacific Daylight Time, UTC-07:00)
Apparently this problem is generic to wireless kb/mice in this series - in my case "Microsoft Wireless Notebook Mouse 6000". Running Vista Ultimate on Dell Inspiron 1705. Also, now that the screensaver works as expected, but sleep/hibernate never kicks in, as has been reported by others. Conclusion: PROBLEM NOT SOLVED, perhaps advanced a step.

Wednesday, September 10, 2008 10:24:41 PM (Pacific Daylight Time, UTC-07:00)
For my Dell Inspiron the file in question was:

I can't swear to the "j" because I'm too lazy to change the font and I'm over 50...but it would be an "i" with an awfully long tail. If you don't understand that, just wait.
Monday, September 15, 2008 11:18:08 PM (Pacific Daylight Time, UTC-07:00)
Hi, how I can send PM?
Tuesday, September 16, 2008 12:43:22 PM (Pacific Daylight Time, UTC-07:00)
I am using Vista with all the possible SPs and patches. and having the same problem. First I removed my Microsofr Wireless combo KB and mouse transmitter, Screensaver kicks in, I connected it back no screensaver. I downloade "Microsoft - Other hardware - HID Non-User Input Data Filter
Installation date: ‎9/‎16/‎2008 10:33 PM
Installation status: Successful, suddenly even without reboot or anything, SS starts working. This update is the answer.
Tuesday, September 23, 2008 8:35:27 AM (Pacific Daylight Time, UTC-07:00)
OK, for those of you who say upgrading drivers/system files solves the problem of the SS not kicking in on Vista, have you checked to see whether sleep/hibernate can now be activated automatically? This is my main issue. One problem is solved, only to be replaced by another one. Obviously the SS problem has to be solved first, because the SS has to be working before you know about the sleep/hibernate issue. That is the primary reason I use an SS. OBTW, this system dual boots WinXP MedCen, and that suffers from similar, but not the same problem. The driver installer, "IP32Eng6.20.182.0", is supposed to be the same for both Vista and XP, but it fails to install on XP. However, the SS works on XP using the built-in XP driver. Sleep/Hibernate do not kick-in automatically on either OS, but both kick-in as expected when invoked manually.
Tuesday, October 7, 2008 5:00:46 AM (Pacific Daylight Time, UTC-07:00)
aha this really helps and my screen saver works as normal again, I also hope this helps resolves the issue of my computer entering sleep mode at random, I'll just have to wait and see ^^ thanks alot!
miss fox
Friday, October 10, 2008 4:07:50 AM (Pacific Daylight Time, UTC-07:00)
Thanks for the Microsoft update fix for Optical Mouse 2000. I didn't realize the mouse was messing up the screen saver.
Thanks also for the sleep/awake fix in network adapter/power management!
Friday, October 17, 2008 1:03:39 PM (Pacific Daylight Time, UTC-07:00)
Thanks John Gibson worked a treat
Sunday, October 19, 2008 4:45:09 AM (Pacific Daylight Time, UTC-07:00)
hi everyone,

im having trouble activating my screensaver... i am a new windows vista user... and i dont speak english as a native language so it takes me some time to understand all you say and explain here... adding that everything related to pc´s configuration is kinda chinese for me...

i thought activating a screen saver was sth i could do!!!! wow!!! and now im trying to understand that maybe my wireless mouse is the problem?

i have a dell laptop with a wireless notebook optical mouse 3000...
can anyone with a lil more patience and time help me figure out this screen saver thing...
my sleep thingy wont work either... is it cause of the mouse too?

thank you very much! and sorry if you already posted an answer for what im asking now...

Thursday, October 30, 2008 9:27:56 PM (Pacific Standard Time, UTC-08:00)
Installed the update and it fixed my problem. Thanks for the insight.
Friday, October 31, 2008 3:53:44 PM (Pacific Standard Time, UTC-08:00)
just wanted to say thanks. Worked for me too.
Saturday, November 8, 2008 5:02:07 AM (Pacific Standard Time, UTC-08:00)
i solved the problem just go 2 best buy and get the cordless logitech mx 5500 Revolution it goese for $160 but im telling you its worth it the mouse is amasing and its comfterbel for your wrist. my screen saver works exelent..and i know cuz i had the same pblem with the ms wierless keyboar and mouse but trust me this is the thing that works
enily chavez
Monday, November 10, 2008 1:34:24 AM (Pacific Standard Time, UTC-08:00)
I had the same issue with the screen saver not opeining. I use Vista Ultimate with SP1. Windows update would not find the HID Non-user input data filter update. I went to Device manager and manually updated the Human Interface Devices drivers and that worked. On my system I had a HID - Compliant Consumers Control Device with an MS driver from 6/21/06 v 6.0.6000.16386. I updated the driver selecting the download from the internet option and it changed the name of the driver to "HID Non-User Input Data Filters" with an MS Driver from 1/9/07 v

If anyone can't find the HID Non-User input data filter in windows update, hopefully this helps.
Tuesday, November 11, 2008 10:45:50 AM (Pacific Standard Time, UTC-08:00)
Thank you John Gibson! This has been driving me crazy since it started happening and I could only blame Spyware Doctor since that was the last thing that I loaded on my machine before this happened. Their tech thought somehow the .exe file for the screen savers got placed in a quarantine file...... I haven't changed my intelimouse optical for a year but tried your suggestion and also reduced my begin time to 1 minute... All appears to be fine now. I am going to try and put the settings back to 5 minutes but if nothing works, I'll go back to 1 minute. The slide show is just to nice to miss when I'm doing other things.
Friday, December 5, 2008 7:35:31 AM (Pacific Standard Time, UTC-08:00)
Just found your site out of sheer frustration and it is brilliant and the Vista screensaver download works for me. Thank you. Now I know where to go if there's a problem. Cheers Alan (Melbourne, Australia)
Alan Davidson
Wednesday, December 10, 2008 5:11:10 PM (Pacific Standard Time, UTC-08:00)
Right on dude YOUR THE MAN I down loaded HID Non-User Input Data Filter
And walla screen saver kicked right in. Thanks Matt
Thursday, December 25, 2008 11:59:02 AM (Pacific Standard Time, UTC-08:00)
John Gibson,

You're the man, downloading the new software worked for me too, I have a wireless notebook optical mouse 3000, and this screen saver thing has been a waste of time for me as well. I was so surprised to see my screen saver work when I unpluged my receiver, I've been trying everything, I did notice my screen saver come on one day and did not put it together that my mouse was unpluged at the time, I actually thought it was because my power plug was unpluged. The new download was a snap, and it works great now! Merry Christmas and Happy New Year to all!

Marc F
Friday, January 2, 2009 12:46:30 PM (Pacific Standard Time, UTC-08:00)
YES IT Worked. this has got me for ages!!!!
Sunday, January 11, 2009 4:04:48 AM (Pacific Standard Time, UTC-08:00)
Thanks everyone. I just downloaded it and will restart and hopefully fix the problem. Thanks for posting and helping.
Friday, January 16, 2009 10:46:41 AM (Pacific Standard Time, UTC-08:00)
The Contour ShuttleXpress causes the problem too.

Thanks for the lead, this has been driving me batty.
Dances With Bikers
Saturday, January 24, 2009 7:56:38 AM (Pacific Standard Time, UTC-08:00)
I downloaded the HID update file. Now how do I
install it, as it is not an exe file? thanks
Saturday, January 24, 2009 7:56:40 AM (Pacific Standard Time, UTC-08:00)
I downloaded the HID update file. Now how do I
install it, as it is not an exe file? thanks
Monday, January 26, 2009 6:15:51 AM (Pacific Standard Time, UTC-08:00)
Had the same problem as everyone else (vista home)tosh laptop..screensaver worked,got a logitech wireless laser mouse (vx nano).screensafer stopped working..
the fix for me was..
right click on desktop
click personalize
choose screensaver
click power settings
click on balance plan settings
then exit to home page

hope this helps ppl
Tuesday, January 27, 2009 2:53:33 PM (Pacific Standard Time, UTC-08:00)
You guys are wonderful, thank you. It's nearly caused a marriage breakup 'cause I kept insisting my wife power off her screen when she wasn't using it. She would forget and I would chastise. Now all is resolved.
Wednesday, February 11, 2009 12:24:29 PM (Pacific Standard Time, UTC-08:00)
The fix is as follows:

1: Goto Device Manager
2: Open Human Interface Devices
3: Right click on HID-Compliant Consumers Control Device
4: Click Update Driver Software
5: If updated correctly, it's now called HID Non-User Input Data Filter.
6: Repeat if there were more than one Consumer Control Devices

Now, it should be fixed.
Keith Anderson
Sunday, March 22, 2009 11:34:41 PM (Pacific Standard Time, UTC-08:00)
John G.- Thanks!!!!!!
Tuesday, April 28, 2009 4:48:06 AM (Pacific Daylight Time, UTC-07:00)
Well I've tried absolutely everything suggested on this site but still have the same issue of no screen saver or sleep/hibernate ability.

I have the most up-to-date driver (20/11/2008)for the HID Non-User Input Data Filter and have tried the advice offered at Micro$oft to remove the Cyberlink PowerDVD software but still nothing.

Any suggestions?
Wednesday, May 27, 2009 1:15:08 PM (Pacific Daylight Time, UTC-07:00)
Thankyou for the info. Have a Microsoft 3000 on my daughters laptop . I was wondering what SHE did to it . Can't blame her now . Appreciate the fix
Friday, May 29, 2009 10:37:20 AM (Pacific Daylight Time, UTC-07:00)
I haven't had a screen saver in over 4 months, thought it was OS related but it didn't bother me until recently. Got some really good family pics I wanted to display for visiting family. Awesome tips guys! Appreciate the help!
Friday, June 5, 2009 2:03:46 AM (Pacific Daylight Time, UTC-07:00)
To troubleshoot this issue, I suggest we first perform these steps:

Step 1: Set the default screensaver
1. Right click the desktop, choose Personalize.
2. Click the Screen Saver.
3. Please set "Windows Logo" as the default screensaver.
4. Choose the Wait time to 1 minute.
5. Click OK to Apply.

Step 2: Check the related Windows Media Player settings
1. Start Windows Media Player
2. Click the arrow below the Now Playing tab, and then click More Options.
3. On the Player tab, check the "Allow screen saver during playback" box.
4. Restart the WMP

It seems to have worked.
Mark Robertson
Thursday, July 2, 2009 12:14:59 AM (Pacific Daylight Time, UTC-07:00)
As soon as I unplugged my wireless microsoft mouse, my screen saver popped up. It was the mouse the whole time. THANK YOU!!!
Saturday, July 4, 2009 1:13:16 AM (Pacific Daylight Time, UTC-07:00)
I have a SOYO computer and a Logitech mouse and my screen saver doesn't stay on all the time. When I click to open the screen saver comes on. What should I do?
Thursday, July 23, 2009 8:44:21 PM (Pacific Daylight Time, UTC-07:00)
Maybe someone here can help me. I have a Dell Laptop with Vista Home on it. My screensaver stopped working about a week ago. I do not use any other keyboard or mouse other than what is on the computer. I have tried changing settings etc. but it still does not come on. It did work up till a week ago. Can anyone tell me what to do to get it working again?

Thank you and have a great day

Friday, August 21, 2009 10:32:41 AM (Pacific Daylight Time, UTC-07:00)
OK guys I have read everything... tried everything... I am running Vista home premium 64 bit. I DO NOT have a wireless mouse. I have a wired Logitech CLICK! mouse and a Dell SK-8125 keyboard plugged into a USB hub along with a printer and a camera on one USB port and a Verizon wireless USB modem in another port and now no screensaver. I CAN NOT update any drivers as I am told they are all up to date. I do not have the optional updates in my windows update...I manually downloaded the HID non user input filter everyone was talking about but can't install it. I have unplugged everything... uninstalled everything... disabled everything and still no go. I am able to change the screensaver time out and then it will work but as soon as I reboot it won't activate and all the changes I made to the timeout have gone back to 1 minute.
I can not rename the wdf01000.sys even as administrator...
Wednesday, September 30, 2009 4:09:52 AM (Pacific Daylight Time, UTC-07:00)
Well it appears that there is no update for wireless keyboards and mice that are not from Microsoft. Any way having removed the items and added normal wired versions the system works perfectly. thanks very much for great advise.
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