A month ago I decided to take the plunge and buy a SmartPhone. With my new job I have a gadget budget so that helped me make the decision. After doing some research I decided to get the i-mate SP3i.
Overall it is a pretty cool phone, but the joystick issue is a deal breaker if I can't get it fixed. Especially since the phone isn't cheap. At this point I'm not sure what i-mate's response is going to be (and I suppose I should also contact the vendor I bought it from).
Update: Expansys sent me out a new unit this morning to replace my defective one! They even gave me free second day air shipping. I'm impressed with their customer service! Hopefully the new phone doesn't end up with the same issue.
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